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Click here or scroll down to respond to this candidate1810 3rd Ave S APT 110Minneapolis, MN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
SkillsProficient in Microsoft Office Suite45 WPMalpha-numeric 9600 KPH 10-KeyOver 10-years experience in the customer service field in assorted industriesPractical knowledge in retail, food service, transportation, and the health & beauty field performing various positions.EXPERIENCEAT&T Customer Loyalty Group - Minneapolis, MNOctober 2021-March 2022Answer calls using 5 different systems to resolve issues of the customer on the line who are on the verge of disconnecting any and all services they have within our umbrella of companies.Try to save the customer using various veribage depending on whether they are a customer of Directv, AT&T products, plus other of promotions that might be available that could keep the customer in the AT&T family.We are the last line of service for the clients and if we are unable to save them, we must attempt to right size them into a more affordable package that will not be a promo, but a discount that will not drop offer their bill after the promo offer ends, but we are still required to upsell them in each and every call, even if they calling in if they lost their jobs and can't pay rent.Self Employed, Minneapolis, MN Freelance Writer & Social Media ManagerOctober 2013 - CurrentAs a freelance writer and social media marketing manager I wear many hats, for multiple clients at any given time in varying industries.Write blog posts, articles to appear in both digital and print, product copy (product descriptions), white papers, company newsletters, and other projects as assigned by the client.Follow and adhere to strict deadlines while allowing time to handle any edits as requested by the project manager.Manage a variety of assignments from clientele with time-sensitive due dates while maintaining communication with recently pitched businesses and past clients in hopes of gaining a stronger, more profitable customer base for my freelance writing business.Use any and all networking resources available to create a rapport with leaders in fields in which I write so I can stay up to date with industry trends, news, and newcomers to the respective industries.Adios Bugs N Critters, Shakopee, MN Office Manager & Administrative Assistant to OwnerMay 2004 - December 2011Answer incoming calls and route them to the proper staff members.Provide information to potential and current clients regarding their current pest control issues, including phone diagnosis of current problem, explanation of procedures the master technician who will treat their home, provide knowledgeable details on pesticides used, humane critter capture and the catch and release process, updated & transparent pricing on all services offered, and much more.Process daily invoices from all technicians, run credit card and ACH payments electronically, prepare deposit of daily cash receipts, and other cash handling duties as assigned by the accountant.Maintain error-free schedules for all technicians so any open time slots could be utilized by our Urgent Need clients, new client appointments, or retreatment requests as well as to ensure that all field employees were using their time wisely and in the best interest of the company.Suburban Taxi, St. Paul, MN Administrative Assistant to Driver Relations ManagerMarch 2009 - July 2010While working at Suburban Taxi I was promoted from the corporate accounts customer service department to administrative assistant to the driver relations manager in only 3 months due to my exemplary performance and dedication to the job.The duties performed relating to both positions included: Answer calls from corporate account clients in need of transportation and schedule rides as requested.Process transportation requests via fax and email in an expeditious manner, followed by confirmation of all scheduled transportation requests for all clients.Answer questions of the corporate account clientele regarding their pickup and drop off times, scheduled return rides, and other customer service related questions within my scope to answer.Process monthly billing for 3 major Medicaid providers in Minnesota that assist their members with transportation to and from medical appointments, which included manually entering driver logs, mileage vouchers, and multi-passenger vehicle manifests into an Excel Spreadsheet to ensure the correct billing amount was calculated.Sorting, copying, and preparing all information for mailing to clients so transparency in billing was maintained during the entire cycle with Suburban Taxi.Take accident reports from drivers, verify insurance and drivers license validity, and forward all information to our insurance provider.Complete any tasks as assigned by direct supervisor and/or the company owners as needed, including dispatching duties, clerical work, and running interference with drivers during lease payment days for Driver Relations Manager while the staff completed the tasks necessary to keep our vehicle fleet legal, safe, and in compliance with any state, city, county, or locale laws.EDUCATIONSaint Paul College, St. Paul, MN AAS Liberal ArtsJanuary 2007 - October 2008, Not Completed, but looking on at online colleges to complete my BS in Criminal Justice and Communications.Southern New Hampshire University, Online - BS Criminal JusticeJanuary 2023 - CurrentCurrently a Criminal Justice major with a focus on social work and advocacy. I am planning on further my education after graduation this year.ReferencesLuvinya Watson PHONE NUMBER AVAILABLE ProfessionalShaun Hurkmans PHONE NUMBER AVAILABLE PersonalEllie Argo PHONE NUMBER AVAILABLE Character |
