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Baltimore, MD 21215PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Administrative assistant, Clerical, Customer service, Multi-line telephone systems, Data entry/verification, Reading comprehension, Business correspondence and workflow, Microsoft software, Phone screening, File/Cabinet management, Strategic planning, Financial transactions, Hospitality, Training, Stock/Shipping, Order placement, Special requirements, Sourcing, Attracting, Screening, Appointment setting, Coordinator and Cash handling. Enoch Pratt Free Library,Baltimore Md Street Address  Office Support Specialist IIIFebruary Street Address  - PRESENT Perform routine/repetitive tasks. Sort,search, route, pack/unpack books and mail. Maintain a clean and safe office space. Operate Postage meter. Lift more than 50 pounds. Answer incoming calls professionally while providing excellent customer service. Produce weekly reports for cycle time and accomplishments of that day. Ensure proper inventory control. Develop organizational and time management skills to efficiently manage multiple tasks simultaneously.Hyatt Place Baltimore, MD 21202, Night AuditorAugust 2023  Present Assisted, supervised and trained new employees. Prepared year-end tax documents. Maintained a high level of confidentiality of sensitive hotel and customer information. Performed bookkeeping duties while assisting the general and front desk manager. Updated customer accounts as needed. Front desk duties Take customer payments. Worked from home. Track and accept company checks written to the hotel. General cashier duties at the hotel bar. Provide excellent customer service to ensure guests have desired hotel experience.Hyatt Place BWI, Linthicum, MD 21090 Sales and Accounts AdministratorAugust 2021 - February 2023 Greeted customers with a professional demeanor at all times. Processed invoices and reconciled accounts. Performed bookkeeping duties while assisting the general and front desk manager. Demonstrated communication and customer service skills. Made shuttle service calls. Wrote maintenance tickets. Utilized problem-solving skills to resolve complex issues with customer invoices and payments. Helped prepare and take down breakfast. Served as a primary point of contact for employee and customer relation issues. Receive mail. Helped train new beginners. Managed accounts and invoices including third-parties. Prepared year-end tax documents. Conducted research and analysis of account discrepancies to identify errors and or inconsistencies in data entry or calculations. Reviewed reports for accuency for workflow. Print and scan documents. Served as a front desk assistant. Generated monthly financial statements for management review before emailing them to partners. Maintained confidentiality of sensitive hotel and customer information. Performed bookkeeping duties while assisting the general and front desk manager. Updating customer accounts with current payment and general information.Home Depot, Baltimore, MD 21227 Order Fulfillment January 2021 - June 2021 Assigned and located customers orders. Proficiently operated forklift and tray jack when needed. Update displays. Utilize knowledge of warehouse operations procedures to ensure an efficient order filling process. Demonstrate strong organizational skills to ensure accurate order fulfillment. Ensure proper labeling, stacking and wrapping of products before issuing them out. Verified incoming products, part numbers, and quantities against receiving documentation. Followed all company policies for shipping and receiving mail. Lifted more than 80 pounds. Maintained cleanliness and safety standards in the warehouse while performing tasks. Accurately picked and filled orders using a handheld scanner. EDUCATIONFairmont Heights HS High School DiplomaSeptember 2017- May 2018,Greater Landover, MD 20785 Heavy Duty Equipment CertMarch 2023- June 2023,Greater Landover, MD 20785CertificatesOSHA 10NCCERCPRMedical Administrative Assistant with Billing and Coding SKILLSAdministrative assistant, Clerical, Customer service, Multi-line telephone systems, Data entry/verification, Reading comprehension, Business correspondence and workflow, Microsoft software, Phone screening, File/Cabinet management, Strategic planning, Financial transactions, Hospitality, Training, Stock/Shipping, Order placement, Special requirements, Sourcing, Attracting, Screening, Appointment setting, Coordinator and Cash handling`.