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Candidate's Name
533 Riverview AveKansas City, KS 66101PHONE NUMBER AVAILABLEEMAIL AVAILABLEWork History:Apria HealthCare 12/18 - 12/23Data Entry/Customer ServiceQuest Diagnostics 11/15 - 01/16Data EntryData entry of billing information that appears on imaged requisitionsMet quality and production standardsVolunteer to work other areas when needed (debagging)Lead exercise class (3 times a week)Health Plan Services 04/14 - 10/15Report Analyst/Data EntryOutbound calls to Members to resolve billing issuesTroubleshoot Daily Reports: Hold, Cash On Term, Token Error, Term CheckOpen/Close cases thru case management tool GetNextIssue refunds, write off policy, reinstate/term policyVirtual OfficeAdvent Financial 11/13 - 04/14Customer Service RepInbound calls from Internal/External customer regarding refundsResearch and analyze tax information to resolve issuesSpecial projects regarding refunds, deposits, etc.Wright Flood 07/12 - 07/13Customer Service Rep/Policy ProcessorProcess, update, configure flood policiesInbound calls from Insured and AgentsDaily, weekly, monthly reportingCoca Cola Enterprises, Inc. 07/10 - 04/11Customer Service RepInbound Call Center taking between 90-120 calls dailyDaily interaction with customers (Internal/External) handling Sales, Service and Support IssuesEscalated customer issuesAssigned special projectsSprint 04/98 11/09Business Customer Service Rep LeadInteract with various carriers to troubleshoot and resolve any porting issuesLead team meetings, kept team members updated on new processesPoint of Contact, handled escalated customer services issuesMaintained reports for adherenceCompleted special projects as needed for managementINAC Operations/Access Analyst/Accounts Payable/LogisticsAdministration/trouble resolution of ported numbers and Line Item Database (LIDB) services for Sprint and contracted customers.Access Analyst provided analytical support by collecting, preparing and analyzing moderately complex data and reports for Collocation acquisitions and/or augments.Secured payment information of invoices and check request for internal/external customers, invoice processing, invoice input, payment escalation, vendor setup, payment and check inquires.Logistics entered third-party phone orders and returns.Xerox Corporation 12/87 11/97Vehicle Fleet AdministratorSupport Field Managers and Technical Staff,Reconcile company car and personal expense reports, monthly cost analysis, order and dispose of vehicles, license and title, preventative maintenance schedulingPoint of Contact for internal and external customersComplete general office duties: answer phones, create/distribute correspondence, data entry, filing, faxing, emailing,weekly mailing to technical staff, etc)Education:Keypunch, Kansas City Technical Education Center, Kansas City, MOAccounting, Platt Business College, Kansas City, MO CertificateBishop Lillis High School, Kansas City, MO GraduateTechnical Experience & Knowledge:Intermediate knowledge of MS Office, Excel, AccessType 55 WPM Data Entry 14000+KSPHGet Next,PeopleSoft,DBAS,LSMS,OrderPath,SAP,SMG,SPICE,SPMS |
