| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate6 Leon Street.Claymont, De. Street Address
PHONE NUMBER AVAILABLE CellEMAIL AVAILABLECandidate's Name
SummaryTechnical support leader that performs networking, administrating Citrix domains as well as Citrix Servers. Deskotp Support to include the installation and configuring of Lotus Notes, Microsoft Office Applications, Windows Server 2000 and 2003, Windows XP, Windows 7, Windows 8 and Windows 10. Proud Army veteran. Served in the United States Army from 1993 through 2008.ExperienceHays Corporation, Wilmington,DE.Senior Customer Engineer January 2023 to PresentConduct daily and weekly checks of the network closets for cleanliness as well as making sure the equipment is operating without an issue.Web into Back-Up UPS and swithches everyday to ensure there are no issues with configurations or overheating.Replace bad WAP s, switches and all other netwok equipment that is either out of date or not operating correctly.Help with the upgrading of Tenors for the new phone system. Also assisting with the configuration of VOIP emergency and elevator phones.Patch in TV s, Team Video Rooms and Cisco Rooms to the correct VLAN s on the network switches.Checking in wall ports and network switches with a network sniffer to verify network connectivity as well as VLAN number.Worldwide Technical Services Wilmington, DEDesktop Service Technician Level 3 February 2020 to October 2022Manages current open tickets in Service Now and provides technical assistance to users throughout the corporate network. Creates and maintains open ticket.Provides data of IT department and others as needed. Develops strategies for improvement.Manages the daily operations of the IT PitStop to ensure efficiency and effectiveness.Provides global support for users based in the US as well as abroad.Ship and receive PC s, peripherals and adapters to users.Keeping an accurate count of inventory weekly by counting PC s, adapters, peripherals and other items needed.Instrall software manually or through SCCM, image and wipe PC s.Deploy desktops, laptops, peripherals throughout the campus as needed.Brooksource/Unity BPO/ N. J./ Pa.Field Service Technician September 2017 to August 2019Troubleshooting network connectivity and latency issuesResolving printer, desktop and scanner issues that may ariseInstalling new printers, desktops, scanners and any other necessary peripheralsProvide support for ECW issues with printing to Dymo printers and other printers as neededResponsible for the set up of new usersRe-image desktops, laptops and tablets for users and providers as needed.Veteran Industries/ Wilmington/ DelawareEnvironmental Management Services September 2015 to August 2017Removal of trash from offices in the hospital.Cleaning and disinfecting bathrooms.Wiping down patients rooms and disinfecting the beds.Walking the floors to ensure cleanliness.Dusting the windows, fixtures, doorjams and furniture.Ensuring that there is no contaminations being spread.Hewlett Packard/Peak Systems/N.J./De/Md/Pa.Desktop Support March 2013 to September 2015Troubleshoot, repair, configure and replace network printers.Re-image desktops and laptops and configure for new users.Install and configure Cisco VDI units for users.Perform disk wipes for laptops and desktop hard drives.Upgrade laptops, desktops, troubleshoot and repair.SmartSource Staffing/ Saberex/ Phila, Pa.Desktop Support May 2010 to September 2015Decommissioning old desktops and deploying new Desktops.Building base images and installing them to new desktops.PC refresh projects for various corporations and supermarkets.Updating firmware on Panasonic Televisions for hotels and hospitals.Replacing hardware on the Televisions for hotels and hospitals.Adjusting the settings on the Televisions to ensure that they are correct.Migrating users laptops and desktops from Windows XP to Windows 7.EducationLincoln Technical Institute Philadelphia, PACompleted Information Technology and Networking Program in 8/20063.687 GPA |
