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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEQuality focused and customer service oriented professional with strong leadership skills and healthcare industry experience. Able to respond promptly to client needs, provide top-notch customer service, assist patients, and fulfill medical documentation requests. Maintain patient records, facilitate efficient patient flow, and offer positive patient relations.Work experience shows ability to perform progressively more responsible duties.Strong written, verbal, and interpersonal skills for effective communication and documentation.Effective problem solver, able to assess needs and identify solutions.Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.Video Communication Platforms Zoom and MS Teams.Microsoft Office Applications Word, Excel, and PowerPoint; Type 35 WPM.KEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Medical Transcription Patient ProcessingPatient Registration Medical Records Management Check In Check Out Data Entry Release of InformationHIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal ProcessMedical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPOBasic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & PhysiologyEDUCATIONUltimate Medical AcademyAssociate of Science Degree / Health Sciences Medical Administrative Assistant, 2022Sanford Brown Technical CollegeDiploma Pharmacy Technician 2011WORK EXPERIENCEConcentrix Indianapolis, IN 07/2022 09/2022Agent II - Customer Service AdvisorAnswered inbound calls from consumers regarding their insurance plans through Blue Cross Blue Shield.Assisted consumers with inquiries about their health insurance plan and transferred them to the appropriate line.Accurately recorded member data and logged information into designated systems following HIPAA guidelines and regulations.Full Time Parent Indianapolis, IN 09/2021 07/2022HomemakerProvide encouragement, support, and access to activities that enable the development of skills.Develop, manage, and maintain a budget effectively.Coordinate and facilitate medical care, meals, and educational and social activities.TA Petro Whitestown, IN 09/2018 09/2021Shift Manager / Customer ServicePromoted from Cashier after 3 months.Trained new hires, exhibited leadership, and led by example.Kept accurate and complete department records, processed payroll, handled supply inventory, audited cash receipts, prepared bank deposits, and created staff schedules.Stayed focused during busy times and delegated tasks to employees to keep business running smoothly.Addressed issues in a professional manner and resolved staff and customer service issues.Express Scripts Whitestown, IN 10/2017 03/2018Data Entry ClerkCompiled, sorted, and verified the accuracy of data.Maintained logs of activities and completed work.Inspected items and drugs for quality assurance and counted inventory to match bottle descriptions.Entered data into computer systems, updated records, and used Microsoft Software for data collection.Damar Services Indianapolis, IN 07/2013 10/2017Direct Care StaffPromoted and assisted with development of appropriate daily living skills.Encouraged self-help and social skills.Effectively responded to and managed crisis situations using prescribed verbal intervention for physical management.Alliance Home Healthcare Indianapolis, IN 08/2009 12/2013Certified Nursing Assistant / Home Health Aide (PRN)Provided nursing care in accordance with resident care policies and procedures.Completed daily logs documenting patient condition and activities.Ensured that residents and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the individuals needs and rights.Maintained confidentiality and HIPAA compliance.Omnicare Indianapolis, IN 11/2011 11/2012Pharmacy TechnicianMaintained proper storage and security conditions for drugs.Mixed pharmaceutical preparations, according to written prescriptions.Ordered, labeled, and counted stock of medications, and supplies and entered inventory data into computer.Pre-packed bulk medicines, filled bottles with prescribed medications, and typed and affixed labels.Received written prescription or refilled requests and verified that information was complete and accurate. |
