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ContactEMAIL AVAILABLEmLINKEDIN LINK AVAILABLEroute-Street Address ab5514 (LinkedIn)Top SkillsTax AccountingCustomer InteractionMedical TerminologyBridgette RouteExperienced Administrative/Customer Services Professional Albany, Georgia, United StatesSummaryQualified for mid-level to executive level administrative/professional/ healthcare positions. 15+ years of customer-centric experience. History of quantifiable success in customer-facing and remote settings. Strong and responsible leadership, exceptional communication skills and a talent for training and motivating. ExperienceAlbany Civil Rights MuseumAdministrative Assistant/DocentMay 2019 - Present (5 years 3 months)Albany, Georgia, United StatesSchedule tour reservations for various groupsReconcile credit and cash receipts daily/ Make bank deposits as needed Maintain and update membership rosterOversee annual fund-raising driveMail membership reinstatement forms to members with imminent expiration datesGreet visitors upon arrivalAnswer questions while conducting guided tourMindlanceProvider Services AdvocateMay 2020 - June 2021 (1 year 2 months)Accurately examined and researched patient healthcare information for providers (e.g., claims information, payments and reasons for denials) Page 1 of 3Effectively communicated with other client plans telephonically or via Blue SquareDocumented all interactions and feedback accurately in the company's CRM system (SalesForce)Tracked client cases for completionResolved all client cases in a timely mannerProvided excellent customer service to providers by answering the most complex questions and / or researching and and resolving issues, inquiries and exceptions.BroadPath Healthcare SolutionsMember Services RepresentativeNovember 2018 - March 2019 (5 months)Received inbound, high-volume, inbound calls from current and former members and providers. Confirmed member's eligibility, explained claims information, accepted payments and changed patient's demographic information upon request.Verify HIPAA identifiers per company guidelines.Use active listening skills and empathy to assuage irate members. IntuitTax Support Specialist-RemoteJanuary 2016 - April 2018 (2 years 4 months)Provided tax support to customers in an inbound, remote and high volume call center setting.Applied defined practices, procedures and company policies resolve issues. Documented customer interactions and properly escalated the most complex issues.Valor HealthcarePatient Services Co-ordinatorMay 2011 - June 2015 (4 years 2 months)Scheduled primary care appointments for veterans at the 21 VALOR CBOC's(community based outpatient clinics)Page 2 of 3Forwarded prescription renewals and triaged urgent requests to the appropriate channelsPhoned veteran customers with appointment reminders Provided support to team membersEducationAlbany State UniversityBachelor's, English Language and Literature, General Kaplan UniversityCertificate, Medical CodingPage 3 of 3