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Title Executive Assistant Customer Service
Target Location US-CO-Littleton
Email Available with paid plan
Phone Available with paid plan
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Professional SummaryResourceful Executive Assistant with over ten years of experience supporting C-suite executives in healthcare and Emergency Management while supporting the field for nearly 20 years. Self-sufficient professional with proven excellence in communication skills. Proficient in office technology and customer service. Dedicated to upholding organizational policies and maintaining work productivity levels. Able to multitask, manage time, and adapt to fast-paced environments. Experienced in performing all clerical duties and interacting directly with leadership, physicians, associates, and stakeholders, including the hospital boards. Adaptable and efficient in a rapidly changing environment. Dedicated Executive Assistant with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.Work HistoryAC Disaster Consulting, LLC - Executive AssistantDenver12/2022 - CurrentDirect Executive Administrative support to the Chief Administrative Officer and the Chief Business Officer (CBO), while supportive the Administration-Contracts-Compliance and Business Development DivisionsManaged Certificates of Insurance (COI) process, audits, and complianceManaged contract tracking across divisions and ensured Salesforce entry and data auditingCo-managed company-wide policy development and updates, including Business ContinuityManaged business registrations and filed required reports promptly.Centura Health Littleton Adventist Hospital - Executive AssistantLittleton08/2014 - 12/2022Collaborate and support C-Suite executives to manage calendars and schedule meetingsC-Suite includes the Chief Executive Officer, Chief Medical Officer, Chief Operations/Financial Officer, and Chief Nursing Officer.CENTURA HEALTH St. ANTHONY HOSPITAL - Administrative Assistant (Business Support IV)Lakewood02/2013 - 08/2014Assisted the Intensive Care Unit Director, Two Clinical Nurse Managers, and Two Educators, serving as the assistant responsible for supporting workload, meeting management, and oversight of office managementTracked and entered overtime for each clinical unitUtilized Excel to collect and enter monthly audits, utilized Meditech system to enter audit informationOrdered special equipment and suppliesAttended meetings and prepared and distributed meeting minutes.Centura Health - Patient Account Representative IIEnglewood01/2010 - 02/2013Assisted in monitoring patient accounts to ensure resolution and paymentContacted patients to update their insurance information and benefitsFacilitated contact with insurance companies to ensure correct payment on patients' accountsWorked daily in Excel, Outlook, Meditech, insurance web portals, and government websites to track patient accounts and monitor expected payment accuracy.CENTURA LITTLETON ADVENTIST HEALTH - Unit Coordinator Perinatal Care CenterLittleton08/2007 - 01/2010Worked directly with the physician's office to facilitate the care of perinatal patientsGreeted and registered patients, scheduled appointments, prepared patient accounts, and responded to billing questionsUtilized Word for required documents.CENTURA LITTLETON ADVENTIST HOSPITAL - Surgery SchedulerLittleton01/2006 - 08/2007Scheduled patients for surgery and pre-admission testingPrinted daily surgery reportsProvided administrative support to the surgery director.OBSTETRIX MEDICAL GROUP - Patient RepresentativeLittleton01/2005 - 01/2006Scheduled patients for procedures and office visitsPrepared patient accountsMaintained communication with physicians and physician office teams.Volunteer ExperienceVolunteer at Brighton HospiceEMAIL AVAILABLEPHONE NUMBER AVAILABLECastle Rock, CO 80104SkillsAccounts ReceivableSalesforceSharepointConcurVisioMicrosoft Office10 Key TouchKronos Timekeeping and PayrollEpic Electronic Health RecordLenel Badging SystemExecutive Level Travel PlanningPresentation DevelopmentOffice AdministrationStrong Written and Verbal CommunicationSchedule Planning and OrganizingCustomer Service SkillsPolicy and Procedure ManagementContractsReviewing of RFPsInsurance CoordinationResource AllocationContract Development and Support CoordinationSmartSheetsCulture AmpCulture WiseCompliance-Related Activities (Industry and Federal/FAR)NotaryProject OversightEducationWarren TechGED.

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