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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Knoxville, TN 37912 WWW: Bold Prole Talented Accounts Receivable Specialist with 25 years' experience in nancial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workow eciencies while maintaining high standards.Goal-OrientedAccount ManagementPerformance improvement techniquesCall center backgroundClient RelationsInvestigation due diligenceCustomer researchStress ToleranceLegal knowledgePayroll ProcessingCollections best practicesWakeeld and Associates Inc. Knoxville,TNProfessional Collection Specialist09/2012 - CurrentAdministrative Oce Assistant, Accounts Receivable, Insurance claims and follow upKnowledge of timely ling limits for Medicaid in dierent states Knowledge of CMS 1500 Insurance billing form, Insurance claims and follow upICD 9, ICD 10, CPT procedure codesProfessional Certied ColletorLegal AssistantCreated letters and emails requesting payment from delinquent customers using approved templates.Performed skip tracing activities using various databases such as credit bureaus, county courts.Met demands of busy collections group by performing high volume of daily calls.Wrote appeal letters to insurance companies for denial of claims. Monitored overdue accounts using automated information systems. Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.Accepted and processed customer payments and applied toward account balances.Arranged debt repayment or established schedules for repayment based on customer's nancial situation.Developed solutions to resolve customer payment disputes or discrepancies.Generated reports detailing customer delinquency trends and other relevant information for management review.SummarySkillsExperienceHoliday Inn Express Knoxville, TNCustomer Service, Housekeeping andBreakfast Manager07/2008 - 09/2012Accounts Receivable and Payable, Administrative Oce Assistant Scheduling and Ordering for all departments.Developed strategies to increase breakfast sales and customer satisfaction. Organized and supervised sta in the preparation of breakfast items, including omelets, waes, pancakes, and other hot dishes. Monitored inventory levels for all food items used in breakfast service and placed orders as needed.Trained new employees in proper food handling techniques, safety procedures, and customer service etiquette.Addressed customer complaints promptly and professionally while ensuring their satisfaction with the product or service provided. Days Inn East Knoxville, TNMarketing Manager. Assi03/1999 - 03/2008Developed and implemented marketing plans for new products. Analyzed market trends to identify potential opportunities for growth. Conducted customer research to gain insights into consumer behavior. Managed OperationsEdFlnanclal-EdAmerica Knoxville, TNProfessional Collection Specialist01/2000 - 03/2008Customer Service, working directly with schools on the FAFSA forms for studentsEducating students on Forbearance and Deferment for student loans. Ensured compliance with applicable federal and state laws governing collections practices.Assisted in the development of new policies and procedures related to collections activities.Knowledge of FASFA applicationsPowell High SchoolDiploma01/1989Rice College Knoxville, TNAdministration Oce10/1992Professional Collection SpecialistAdministrative Oce, Data Entry, 10-Key, Microsoft Word, Customer Service, Excel, Accounts Receivable and Payable Medical Billing and collections, TerminologyAdministrative Oce Assistant, Medical Secretary, Rice College Knoxville, TN Certied Professional Collections Specialist 2015, Revenue Recovery Corporation Education and TrainingProfessional Accomplishments |
