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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Detroit, MI Street Address
SummaryProactive Call Center Representative that brings together company policies and customer service guidelines to solve customer issues. Most noted for keeping an accurate call log, being a responsible part of special projects and retaining clients. Respects the importance of delivering good customer service to keep clients happy.SkillsMaterial HandlingJob Site OrganizationCustomer ServiceWillingness to LearnTeam PlayerSuperior Work EthicMultitasking and PrioritizationCustomer Retention Strategies47 wpm Typing SpeedExperienceFirst Call Staffing Bloomfield Hills, MICaregiver09/2014 - 11/2018Maintained clean and well-organized environment for client happiness and safety.Improved patient outlook and daily living through compassionate care.Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.Assisted with meal planning to meet nutritional plans.Followed care plan and directions to administer medications.Supported bathing, dressing and personal care needs.Worked closely with clinical staff to support therapeutic and behavioral plans.FCA Call Certer Southfield, MIInbound Call Center Representative02/2016 - 09/2017Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.Assisted customers with general questions and set up appointments with dealersForwarded calls to management if outstanding issue required immediate resolution.Maintained accurate records of incoming calls in internal database.Local 1191 Detroit, MILaborer Worker12/2016 - 08/2022Cleaned up and resupplied work areas daily for optimal team performance.Contributed to team culture of safety by consistently wearing proper safety gear and following standards.Listened to senior team members for instructions on new jobs and daily requirements.Maintained clean, safe working environment by removing debris from job site prior to shift completion.Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.Quicken Loans Detroit, MIInsurance Specialist Agency06/2018 - 11/2019Received underwriting approvals after accurately completing applications for insurance coverage.Collected data for insurance claims through interviews and physical property inspection.Improved office operations, maintaining records, tracking data and promoting clear internal communications.Verify client informationEducation and TrainingTri-county Educational Center Southfield, MIHigh School Diploma06/2013 |
