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AStephanyAguayoPHONE NUMBER AVAILABLEstephaguayoStreet Address @gmail.comBerwyn, IL 60402SUMMARYResults-driven Customer Success Representative known for unparalleled productivity and efficiency in task completion. Specialize in client relationship management, product knowledge expertise, and issue resolution strategies. Excel in communication, empathy, and adaptability to meet diverse customer needs and foster long-lasting relationships. Possess strong problem-solving skills to navigate challenges effectively and ensure customer satisfaction.SKILLS & ABILITIESGreat communicative skillsLeadership abilitiesDetermined to carry out routine tasksFoster a positive work environmentCall ManagementAppointment SchedulingConsultative SalesProduct KnowledgeData EntryOrder ProcessingMicrosoft PowerPointCustomer ServiceEXPERIENCECustomer Success RepresentativeElmhurst, ILINTEGRA Healthcare/ Mar 2024 to CurrentDeveloped strong relationships with customers to ensure satisfaction and loyalty. Performed data entry tasks related to updating account information or logging call notes into the system.Resolved customer inquiries in a timely manner while maintaining high quality standards.Investigated customer complaints and identified appropriate solutions. Maintained up-to-date knowledge of products, services, policies, and procedures. ServerBlanco Cocina + Cantina/ May 2023 to Mar 2024Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.Responded efficiently to guest inquiries and complaints in a professional manner. Ensured customer satisfaction through excellent service delivery. Performed opening and closing duties such as setting up the dining area, restocking supplies.Behavioral Therapist for Children with AutismTotal Spectrum/ Mar 2023 to Aug 2023Worked in assessing patient condition, fostering positive behavior, minimizing negative habits, monitoring progress, and helping improve patients' lives by creating individualized plans that meet their needs.Participated in regular team meetings with supervisors and other clinicians to discuss case progress.Identified potential triggers that may lead to negative behaviors and provided strategies for avoiding them.customer returns associatebridgeview, ILThe Home Depot/ Mar 2022 to Aug 2022Provided customer assistance at the Pro Desk and served as a sales floor associate in the Garden department.Processed returned items, including verifying condition and accuracy of product information.Provided courteous, professional customer service in resolving return issues. Entered data into computer system to track all returned items, refunds, and store credits issued.grane transportation/ Oct 2019 to Nov 2021Executed tasks related to filing bills of lading and sales sheets while assisting with generating and managing sales leads.EDUCATIONHigh School DiplomaJ Sterling Morton east High Jun 2020Cicero, ILAssociates of ArtsMorton CollegeCicero, ILStatus: Currently pursuingLEADERSHIP EXPERIENCEMember of the extracurricular Psychology club at Morton College. Responsibilities include planning fundraisers and team building exercises to create a welcoming environment for the club.COMMUNICATION SKILLSFluent in English and SpanishLANGUAGESSpanish:Native/ BilingualEnglish:Native/ BilingualREFERENCESReferences available upon request.