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Click here or scroll down to respond to this candidateCandidate's Name , RNEMAIL AVAILABLESummaryEpic Clinical Informaticist Certified/AccreditedRN KY License #1098755 (active)Experience in multiple medical settings.Supervision and management experience.Credentialed in ClinDoc, Ambulatory, CPOE, Cadence, Grand Central, Prelude, Patient Access, Orders, Beacon, Personalization Labs, Provider Support, and Home Health & Hospice(billing). (Dragon as required by UNC).Proficient in Microsoft products, Zoom, Webex, HealthStream, LMS, Imprivata, ALNProfessional ExperienceSelf Employed Professional photographer and owner of a retail shop The Deborah Number at Painted Tree, Crestview Hills, KyLCMC Lakeview Covington, LA Go Live Support 04/06/24 to 04/18/24Supported Behavioral Health Inpatient, Nurses, Case Manager, Social Worker, PA, ARNPs, Physician in multiple modules.Submitted tickets for build & security correction on behalf of end users and department director.Worked in collaboration with department director on workflow review and deferred decisions to her as needs indicated.Taught functionality to all as needed to facilitate decisions by department director and as a result, instructed RNs on workflow decided by department director.Assisted physician with CANTO set up and navigation. Ticketed access issues.Worked closely with ARNPS and PA of Physician to build note templates, order sets, favorite orders, and problem list preferences.In collaboration with department director, tracked and troubleshot system and workflow efficiency, with a heavy focus on patient movement to & from the Inpatient BH unit.Assisted Quality Management with personalization, access to Snapboard & Status Board, taught report access and explained Epic role-based systems.Assisted Social work in same.Supported all staff with reminders, answering questions, customizations as needed for role. (My Print outs, Macro flow sheets, Follow user orders, Sticky notes, pt education & care plans, MAR, notes, order tracking / results review/story board, etc.)UK Healthcare Community Connect Lexington Clinic Community ConnectBeacon Provider & Nurse/Ambulatory (ClinDoc in a research capacity)08/14/23 09/27/23Credentialed in Beacon Provider/Nurse/AmbulatoryInstructed end users in classroom settings in preparation for community connect.Go Live Support all end users.Served as a resource for the providers during treatment plan conversion.Worked closely with analysts, instructional designers and facility director to assist in workflow identification and system operability.Supported all clinical Ambulatory / Beacon end users, including the director and finance staff.Worked with Ambulatory Nurses in order to find Inpatient (ClinDoc) information when seeing post discharged patients in the infusion center.Clinical Informatics assisted in determining functionality of triage nurse phone call and intraoffice communications. Troubleshooting of My Chart and re-defined workflow to eliminate need of My Chart deactivation.Assisted director in determining reports to provide research data on patient safety.Identified treatment plan cut over and routine entry and how to edit treatment plans to include intended medications.Researched medications carried in house with availability in Epic, working with pharmacy and analysts to provide information needed to adjust oncology specific build.Assisted Instructional Designer (Curriculum Developer) to determine proper downstream effects of follow up appointments, communication letters and ordering additional individual orders to treatment plans.Troubleshooting of bar code scanning where patient bar codes were failing to scan. Researched policy of scanning patient story (Not to be used) and to compare armbands to appointments.Troubleshooting of printing hardware to assure proper contract to be read by barcode scanners. Troubleshooting of barcode scanners.Assisted Charge Nurse in identifying proper appointments being used since multiple appointments needed to be entered to reserve proper timeframes for patient care. Worked with analysts to determine billing repercussions of multiple appointments used in this fashion.Worked with analysts to determine security of end users and to request adjustments to security so staff could enter one appointment for a longer length of time to reduce errors by using multiple appointments to secure longer time.Consulted with directors on lab results failing to flow into Epic to determine if failures were pre-go live labs or post go live labs to troubleshoot functionality.Worked with Triage nurses and digital navigators to determine if RX ordering (e-prescribing) was working for triage nurses and physicians. Investigated functionality of miscellaneous orders.Provided feedback to training manager of overall successes of project and lessons learned based on end user feedback and performance.University HospitalsBeacon Providers, Nurses (ClinDoc/Beacon, Ambulatory)05/22/23 06/20/21Under instruction from instructional designer, vetted lesson plans and exercise books.Provided feedback on lesson plan specific spreadsheets on build and functionality.Clarified University Hospital specific workflows and functionality.Edited classroom information sheets to be utilized as laminated copies for medical oncologists.Provided feedback on ClinDoc flowsheet functionality (work Engine Rule errors).Provided feedback on ClinDoc, inpatient Beacon functionality (Mar functionality, Flowsheets, Lab collection and processing).Clinical Informatics Identified errors in Beacon notes (flashing), and screen alignment requiring adjustment to work engine rules. Reported to ID who subsequently notified analysts. Identified multiple training environment build issues to assist in correction of functionality to align with lesson plans.Advent HealthPrelude, Home Health and Hospice Credentialed TrainerClinDoc Back up as needed.04/11/22 12/16/22 & rehired 01/06/23 - March 2023Successfully credentialed in Prelude and Home Health Hospice after a 3-week credentialing program.Instructing classes remotely to Subject Matter Experts, end users and new hires.Record all information to ALN Attendance, class delivery, etc.Administer EUPAs (End User Proficiency Assessments) at the completion of 101 level classes.Assist peers as support in class or as a resource backup when not in class.Assisted ID in editing all materials Lesson Plans, Power Points, exercise books.Coordinated EUPA retakes, provided refresher training to end users in need.Ticket filing and resolution as needed other trainer and instructional designer duties as assigned.Served as a resource for other CTs to identify system build issues vs end user education.Go Live Support staffed and monitored bridge line for all Home Health and Hospice end users clinical and billing.Clinical Informatics Identified build issues where OT and PT orders were built to be ordered individually at end user facing orders. Reported to analysts the orders were built as one order for OT/PT behind the scenes which created incorrect WQ entries for appointment requests containing OT AND PT orders instead of individual OT OR PT orders. This had the potential to create an unneeded appointment, and subsequent billing issues. End user facing-orders were split, but not behind the scenes in the build-still functioning as one order.Identified order gap where preference list composer was not functioning as designed (build issue).SJHEpic Certified Clinical Informatics RN11/29/21 - 04/02/22Clinical Informaticist for Main and East EDs along with the Womens Hospital.Attend multiple meetings daily to assist in implementation workflow. Participate in curriculum review and work group meetings with CMIO, National Analysts, Instructional Designers, St Joseph market directors and managers.Identify gaps in workflow and help to create efficient Epic functionality for implementation.Test TST build, record needs on group spreadsheet for review and provide feedback to team members of all levels.Round in facilities to provide IT support for Cerner and OBTV to end users in real time, creating tickets and vetting tickets created from a national level.Provide Epic demonstrations to managers, defining functionality, so leadership can make informed decisions on how to use Epic in their departments.Test equipment (scanners, label printers) to assure compliance with regulatory requirements and patient safety. File tickets on behalf of managers to have broken equipment repaired.Use IT to reduce costs and waste (stop printing on unused floors, consolidate workflow to reduce labor time). Cost savings approximately $200.00 per day.Investigate end user feedback and align with system functionality in an is it possible format.Educate and assist peers who are new to Epic on functionality. (Reports CI, Project Manager, Provider CI)Gather and forward appropriate policy information to the build team to use for system build and educational materials.Work closely with instructional designers to provide answers needed on workflow, training formats, role specific responsibilities and duties. Vet training materials for ID ASAP.Provide feedback/refer requests for assistance or information to my supervisor if not in my scope.Investigate Cerner functionality and compare it to Epic future state functionality to attempt no loss in required documentation for multiple roles. Transition current state paper documentation into future state Epic functionality to take advantage of Epic system tools. (Reporting, Chart Search, historical information)Fill in for future training if needed.Provide weekly reports on Barcode Medication scanning statistics for each facility, unit, department, and individual employees, proving this information to multiple leaders in multiple facilities.Serve as facility IT representative when inspections occur by OIG and Joint Commission. Assist and provide documentation proof for these regulatory agencies.Investigated CERNER break fixes.Investigated needs of the ED status board to provide information to analysts on the build of Epic status board. (Data analysis)Reviewed policies on suicidal patients and who could legally perform suicide assessments. Provided fellow CIs information on Epic functionality and use by providers and nurses in the ED.Served as a collaborating CI with the CMIO to determine use of the system by end users, upstream and downstream effects of treatments in the ED.Identified gaps for the Womens Center on prenatal workflows for NON CHI providers referring patients and their paper records previously faxed to L&D and how these records would be scanned into Epic.Womens Center Build Performed research with the Market Director to define medications used in the facility to provide proper build and requirements of documenting these medications. Defined workflow for pre-natal records.Identified security and tools needed in Epic for specialist employees (example, lactation consultants) to determine if they needed scheduling training and access, telephone access, WQ access (for requested consultations) and how to provide consultation services to patient in a NON Epic facility.Worked closely with ClinDoc Clinical Informaticist to prepare for go live on suicide precautions and documentation, Flowsheets (Prioritizing row use and reducing redundancies).Trinity Health Mt Carmel Columbus OhioPatient Access Credentialed / ClinDoc, Patient Access and Orders SME go live.GO LIVE SUPPORT SPECIALIST ClinDoc, Orders and Patient Access08/23/21 11/19/21ROVER Supported ClinDoc nurse in use of Rover in all clinical settings.Supported EVS staff on use of Rover in tandem with EVS supervisor.Instructed EVS staff on use of Rover in their department pre-go live.Instructing via remote and in person classes Module is a combination of Cadence, Prelude and Patient access.Use of all Microsoft products, health stream and client intranet.Worked closely with FTE CTs in coverage of all classes.Provided support at go live at a 400+ bed hospital.ClinDoc worked closely with acute care nurses in the inpatient setting on how to recognize Signed and Held Orders and how to process them in a timely manner.Worked with Nurse managers and acute care nurses on ClinDoc functionality, taught in real time Admissions, Discharges, Tracking of discharge medications.Assisted nurse managers in using reports to track ClinDoc documentation.Assisted Nurse Managers in retrieving AVS post discharges.In real time, taught nurses scanning, how to troubleshoot scanning issues, how to enter orders (as standing orders) and how to total volumes appropriately when IV equipment failed to track accurately.Assisted nurses using ClinDoc on how to record patients off floor (geographical areas).In real-time, taught nurses how to document education and care plans.Taught nurses how to resolve education and care plans at discharge.Taught nurses how to create smart phrases for frequently used notes.Taught Nurses how to highlight significant events from flowsheets and to copy them into a note. Also, how to highlight information as significant to assist physicians.Taught Nurses how to use Secure Chat appropriately to align with facility policy.Ambulatory Go Live support. Rounded to 15+ ambulatory clinics (all specialties) in facilities attached to the hospital and surrounding free standing Ambulatory sites. Worked closely with clinical staff in laboratory sample submissions to determine proper workflow.Worked closely with clinic RNs on care everywhere, assisted physicians with customized macros and dot phrases specific to their specialty, assisted physicians in creating favorite smart sets and favorite orders.Served as on site go to resource for command center in response to tickets and requests for assistance.Served as a resource for onsite super users and fellow contracted CTs.Modules, ASAP, Registration, ClinDoc, Respiratory, Ambulatory providers, and nurses. Ambulatory office managers.Clinical Informatics Assisted in education and building of slicer dicer for clinic managers.Worked with nurse managers to edit report settings to assist in employee performance (Schegistrars) and data mining, some resulting in tickets to the analysts for additional build requests.Investigated functionality of imaging workflow, registration, and patient arrival to indicate patient was ready to be seen, resulting in ticketing functionality issues to the analysts.Troubleshooting of the anesthesia workflow to eliminate duplicate erroneous orders sets. (Functionality vs end user error).Troubleshooting of signed and held orders in acute patient care settings with charge nurses to mine history data. Discovered multiple signed and held orders as duplicates or unreleased orders with potential patient harm. Identified as end user education and not system functionality.Worked with the Nurse Manager to investigate and confirm e-prescribing of discharge medications in a situation where the patient claimed no RXs were issued. Resulted in design defect ticket to the analyst team.ADVENT HEALTHGrand Central07/19/21 08/04/21 project placed on covid hold after 3 weeks.Jefferson University Hospitals Abington PAJefferson HealthEpic CT Cadence, Prelude, Grand Central, ClinDoc09/20 06/21Information Systems Manager/Epic CT4000 classes total in all modules with implementation of 300+ sites in wave 3.Awarded CT of the Month nominated by peers.Served as lead contact CT for modules specific meetings to review information and adjustments in curriculum for CTs.Extended into Steady State instruction of new hires for all sitesCadence.Primary Cadence/Grand Central trainer. Secondary for Ambulatory, Beacon and ClinDoc. Instructed via Zoom to all end users and serving as a resource for peer CTs.Set up Zoom meetings, emails sharing content, schedules, and resources for end users.Instructed tech check sessions via zoom to assist end users in setting up their VMware and Citrix downloads for access to training environments.Supported other CTs during their Zoom instruction sessions.Set up TEAMS module specific chats for all CTs as a primary method of team communication. Monitored chat and supported CTs with education materials based on client customized builds.Instructed CTs new to the project on content and customized client build.Monitoring and completion of training tickets post go live.Post GO Live support via Zoom sessions per requests from end users in PRDLMS frequently uses recording attendance, creating rosters, assigning end users to classes, and assigning myself as instructor to assigned classes.Re-wrote and recorded content for use in e-learning creations on behalf of ID.Worked closely with ID during vetting of content, PRD performance and clarification of rough draft lesson plans.Taught EVS staff the use and workflow for Rover.Go Live remotely processed tickets and served as a resource for Ambulatory, Cadence/Grand Central, Beacon and Clindoc CTs when issues arose which were difficult to solve.Clinical Informatics RTE and financial counselor consultant. Troubleshooting of workflow prior to existing end user education to determine if the training environment was functioning properly.University of Illinois, ChicagoCredentialed Trainer, Cadence, Prelude and Referrals Virtual using Webex07/20 09/20Use of LMS in tracking attendance, assignment of EUPAs and roster managementFormal classroom training of staff using adult learning principles. Support of per classes in the producer role.Leader of log in labsArrangement of Webex invitations to end users, coordinated content assignments and instructions of Webex, intranet, and Webex access to end users.Provided feedback to instructional designers on content effectiveness, organization, and functionality of ace environments to further enhanced learning and to increase efficient use of materials.Mercy/Trinity Grand Rapids, MICredentialed Trainer: Cadence, Ambulatory, Prelude, Inpatient HOD12/19 05/20Other modules as assigned based on prior credentialing status.Formal Classroom training of staff using adult learning principles, support of peer classes in Super User Roles.Post Go Live support of Ambulatory facilities. Realtime Education, troubleshooting of system operability and providing lunch and learn roadshows based on facility needs.Ambulatory served as primary resource for a PCP Ambulatory clinic with 10 physicians. Worked closely with the diabetic educator teaching communication letters to patients, designed note templates, taught Ambulatory RNs in real time on workflow, letters, clinical use of the DAR.Use of Pulse, HealthStream, and other system specific software to report attendance, edit content as appropriate and to report feedback to team leaders.Super User Resource Coordinator, Command CenterBegan remote instruction of FTE CTs for credentialing in multiple modules leading to all CT succeeding in credentialing.(COVID remote began 03/31/20 05/12/20)Clinical Informatics Worked with the diabetic educator and Epic employees to determine printing functionality and ability to auto print envelopes along with communication letters.Reported downstream effects via the ticketing system on repeated RTE failures of some insurances.Reviewed system functionality vs end user security to determine appropriate action for each.Troubleshooting of orders on behalf of providers and subsequent tickets to the analysts on which standard orders were not built.Epic Credentialed Trainer 12 years experience, multiple clients.RN 10 years of patient care experience in multiple settingsEDUCATIONGood Samaritan College of Nursing and Health Science Cincinnati, OHRegistered Nurse, Associates of Applied Science in Nursing Kentucky License #1098755Northern Kentucky University and Thomas More College Industrial Supervision and EthicsReferences available upon request |
