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Click here or scroll down to respond to this candidateCandidate's Name
Boyertown, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE1. Bilingual2. Over 10 years of Customer Service Experience3. Supervised 3 - 6 Employees daily4. Waitress5. BartenderAuthorized to work in the US for any employerWork ExperienceYouth Development Specialist/BOP/ReceptionistAbraxas Youth & Family Services - Morgantown, PAOctober 2022 to Present Answering and Transferring Phone Calls Taking Messages Filing Picking up Mail from Post Office Opening and Distributing Mail to Appropriate Departments Greeting Visitors Assisting Detention and Treatment Departments with new intakes Morning Lead SupervisorAlbright College -Jakes - Reading, PAJanuary 2022 to October 2022 Opened and Closed kitchen area. Trained new employees. Worked with expeditor to quickly move food from grill to customers. Prevented spoilage by properly labeling, rotating and stocking foods and uncooked ingredients Assisted team members when needed. Worked overtime when needed Assisted catering when possible, etc.,Food and Nutrition SpecialistReading Hospital~HealthPlex - West Reading, PAAugust 2019 to July 2020 Greeted Customers, Took Orders, Stocked, Cleaned Trained New Employees, Counted Drawer and Made Deposit at Night Made Sandwiches and Salads To Go, Barista Swept, Mopped, Took Out TrashBartender/WaitressGinos Grille - Shillington, PAApril 2018 to June 2019 Greeted Customers, Hosted, Took Orders, Expedited Food Orders Addressed Customer Concerns and Complaints Worked Over time When Needed Decorated Dessert and Drink Specials Trained New Employees, Counted Drawer, Opened and Closed Restaurant, Cleaned, Stocked, Helped BOH when needed, Served Alcoholic Drinks, Set, Served, and Cleaned up after Banquets. Lead WaitressBlind Hartmans Tavern - Temple, PAMay 2017 to November 2017 Greeted Customers, Opened and Closed Restaurant Area Trained New Employees Counted Drawer At Night and Made Deposit, Stocked, Cleaned, Set, Served and Cleaned Banquet Areas, Checked on Guests To Verify Satisfaction With Meals and Suggested Desserts Expedited Food Orders Worked Over Time when neededCustomer Service Representative IIIFirstUnion National Bank ~ Call Center Spring Township - Wyomissing, PA October 1998 to July 2000 Answered Customer inquiries about their Accounts. Checked on Customers Direct Deposits Sold IRAs and Certicates of Deposits. Educated Customers on Better Interest Bearing Accounts In Order For Them to Save Money Refunded Charges When Able To Dealt With Irate Customers, Trained Other Employees, Answered Over 100 Calls Daily, Passed Tests Every 6 months In Order To Move Up In The Banking Industry. Made Sure My Team Met Group And Individual Quotas Every Month DispatcherTime Warner Cable - Reading, PAFebruary 1996 to October 1998 Assisted Customers Over The Phone With Installing Cable boxes, Surround Sounds, Dvd Players, and Remote Controls Assisted Cable Installers and Cable Technicians Over The Radio Made Appointments For Customers Unable to Install Their Equipment Assisted Cable Technicians Over the Radio When Cable Was Not Working In An Area Answered Phone Calls From Irate Customers Assisted Supervisor When AskedEducationAssociate Business Degree Specializing in Medical Assistant/Secretary Allentown Business School-National Education Center - Allentown, PA August 1993 to January 1995High school diplomaReading Senior High School - Reading, PAAugust 1991 to June 1993Skills Barista Experience (2 years) Teaching Bartending (5 years) Hospital Experience Cabling Coffee Experience Telecommunication Catering (8 years) POS Customer service (10+ years) Dispatching (2 years) Windows Cash handling Sanitation Food service Cashiering Filing Microsoft Excel Clerical experience Front deskLanguages Spanish - FluentAssessmentsWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientSeptember 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service fit ProficientJanuary 2022Measures the traits that are important for success for customer service roles Full results: ProficientCustomer service ProficientDecember 2021Identifying and resolving common customer issuesFull results: ProficientScheduling ProficientJune 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationHard WorkerTeam Player |
