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Ortiz, JanayiaPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveDedicated and compassionate professional seeking a position with a company that leverages my healthcare knowledge and customer service skills. Proven ability to thrive in fast-paced environments and provide exceptional care and service.StrengthsCompassionate patient careExcellent interpersonal and communication skillsStrong organizational and multitasking abilitiesProven ability to handle customer inquiries and resolve issues.Adaptability in dynamic work environmentsEducationWarren Harding High School High School Diploma February 2019 to June 2022QualificationsHealthcare Skills:Nutritional support and dietary planningKnowledge of health and safety protocolsEffective communication with patients and familiesCustomer Service Skills:Proficient in managing customer interactions.Handling inquiries and concerns promptlyExperience in a fast-paced customer service environmentTransferringManaged high-volume call assistance, efficiently handling many incoming calls while ensuring exceptional customer service.Related ExperienceMozaic Senior Life - Dietary AideBridgeport, Connecticut August 2022 to PresentProvided personalized and compassionate care to elderly residents.Ensured nutritional needs were met and fostered a homely atmosphere in the kitchen.Engaged in meaningful conversations to enhance the overall well-being of residents.KFC  Lead Front RepresentativeBridgeport, Connecticut February 2018 to June 2021Managed customer interactions in a fast-food environment, ensuring a positive and welcoming experience.Utilized strong communication skills to address customer inquiries and concerns promptly.Madrag - Sales AssociateBridgeport, Connecticut July 2019 to October 2022Applied excellent customer service skills in a retail setting.Offered personalized styling advice to drive sales and managed register duties efficiently.Certifications (if applicable)CPR Certified