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Click here or scroll down to respond to this candidateCandidate's Name
CSRStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECSR with 13 years of extensive experience in customer service and medical office settings, demonstrating strong time management, problem-solving, and team collaboration skills. Proven track record in enhancing office efficiency, reducing scheduling conflicts, and processing insurance claims with high accuracy. Dedicated to improving client satisfaction and office productivity through meticulous attention to detail and proactive service. Employment historyMedical officespecialist, John KAlukal Dr, Mar 2007 -Jul 2010San AntonioEager to learn and adapt quickly, demonstrating strong work ethics and punctuality to contribute effectively to team goals.Managed patient records, ensuring confidentiality and accuracy, leading to a 20% increase in office efficiency.Coordinated medical appointments and streamlined communication between doctors and patients, reducing scheduling conflicts by 30%.Assisted in daily office operations, fostering a cooperative environment that enhanced team productivity and patient satisfaction.Implemented new filing system, boosting document retrieval speed by 40% and improving overall office workflow.Accurately processed insurance claims, minimizing errors and ensuring timely reimbursements, contributing to a 15% increase in revenue. Collaborated with medical staff to optimize patient care, resulting in a 15% increase in positive patient feedback.Reviewed and updated billing procedures, achieving a 10% reduction in billing errors and enhancing financial accuracy.Analyzed patient data trends to identify and resolve recurring issues, improving overall patient care quality by 20%.Provided training and support to new office staff, ensuring smooth onboarding and maintaining high productivity levels.Organized patient intake processes, reducing wait times by 25% and enhancing patient experience.Facilitated inter-departmental communication, improving coordination and reducing task duplication by 15%.Conducted data analysis on patient demographics, aiding in targeted health campaigns and increasing engagement by 10%.Coordinated with medical staff and patients to ensure smooth office operations, enhancing team productivity and patient satisfaction. Analyzed patient data to identify trends and improve care quality, resulting in a 20% improvement in overall patient care.Implemented a new filing system, increasing document retrieval speed by 40%, significantly improving office workflow.Developed and enforced office policies, ensuring compliance with medical regulations and enhancing operational efficiency.Evaluated patient feedback to identify service gaps, implementing improvements that increased positive feedback by 20%.Employment historyCSR, Connexion Point,Mar 2017 - Jul 2020San AntonioSkillsTime management Problem-solving Team collaboration Organizational skills Critical thinking Attention to detail Customer service Productivity Insurance processing Confidentiality Communication Adaptability Appointment Scheduling Medical Terminology Patient Records Management Office Operations Data analysisEducationCareer Point, San Antonio, Feb 2006 - Jun 2007Medical office specialistEager to learn quickly and work diligently, consistently meeting deadlines and contributing to team success.Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction and contributing to an 85% customer retention rate. Worked closely with team members to streamline processes, fostering a collaborative environment that boosted team productivity by 20%. Consistently met and exceeded performance targets, achieving a 95% customer satisfaction score through diligent and proactive service.Ensured accuracy in data entry and documentation, reducing errors by 30% and maintaining high standards of service quality.Eagerly took on new challenges and responsibilities, continually improving skills and contributing to team success with a positive attitude. |
