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CONTACTEDUCATIONABOUT ME PamelaEXPERIENCE"Dynamic and Enthusiasm professionalwith over 12 years of experience inRestaurants and Customer Service.Ready to bring leadership to a dynamicteam to achieve continued success andgrowth."Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAddress: Portland, OregonCustomer Service WaitressExceptional customer service with strong interpersonal skills to resolve customer concerns promptly."Teamwork with kitchen and service staff to ensure deliver orders correctly and ontime."Handling cash, credit, and debit transactions with accuracy and honesty. Short time learning of menu items and new specials, desserts and beverages to provide recommendations to boost sales on additional items. Maintain cleanliness of dining area and organizing the necessary supplies for efficient service operations."Hudson on the River, March 2022 - July 2024Portland State UniversityBusiness Management, 2006BUSINESS MANAGEMENT MenciasSKILLSJefferson High SchoolGeneral Diploma, 2004Bilingual: English / SpanishManagementNegociationCritical ThinkingLeadershipEffective CommunicationProblem-Solving SkillsPuntualityTeamwork and CollaborationPositive Attitude and EnthusiasmShort Time Learning SkillCustomer Service WaitressExceptional customer service with strong interpersonal skills to resolve customer concerns promptly."Teamwork with kitchen and service staff to ensure deliver orders correctly and ontime."Handling cash, credit, and debit transactions with accuracy and honesty. Short time learning of menu items and new specials, desserts and beverages to provide recommendations to boost sales on additional items. Maintain cleanliness of dining area and organizing the necessary supplies for efficient service operations."kyle G s Prime Seafood, 2017 - 2022BartenderExceptional customer service.Extensive Knowledge of Cocktails and drinks preparation. Handling cash, credit, and debit transactions with accuracy and honesty. Benihana, 2006 - 2017Shift ManagerResponsible for the efficient operation of each area of the restaurant. Responsible of maintaining high standards of food quality, service, cleanliness, and guest satisfaction.Managing financial Budget, revenues and expenses.Hiring, training, supervising and scheduling the staff members. Developing and implementing training programs to ensure an excellent customer service.Motivate the staff members in order to create a positive work environment. Handling customer complaints promptly.Managing inventory and ordering supplies.Comply with health and safety measures to maintain a clean and healthy environment for customers and employees.Wendy s, 2003 -2006