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Click here or scroll down to respond to this candidateCandidate's Name
Jackson, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am an experienced Guest relations professional with 20 + years experience in hotel and restaurant. I am seeking a career in guest relations and/or hospitality. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceSales ManagerHilton Garden Inn Pearl-Pearl, MSOctober 2019 to PresentI'm responsible for answering inbound sales calls and then converting them into contracts for the hotel. I also supervise the front desk. Ensuring all guest are satisfied. I take inbound reservations, check guests in and out of hotel, and general front desk duties. Front Desk ClerkComfort Inn Downtown-Memphis, TNOctober 2016 to PresentExercising great customer service, guest relations, checking guests in and out of hotel, reservations, cash handling, and general front desk duties.GSAHilton Garden Inn-Cordova, TNMay 2015 to PresentHotels and LodgingCall Center RepresentativeImmersion Hospitality-Memphis, TNSeptember 2015 to October 2016I am responsible for maintaining the heavy call volume in que. Handling each call as if it is the first call of my shift. I make reservations for vacation villas, hotels, car rentals, cruises, cabins as will as flights. I am responsible for displaying excellent customer service and customer relations. GSA/MODEmbassy Suites-Memphis, TNApril 2014 to January 2015Hotels and LodgingFront Desk ClerkFourPoints by Sheraton-Memphis, TNAugust 2012 to January 2014Night AuditorWhsipering Woods Hotel and Conference Center-Olive Branch, MS September 2011 to September 2012Hotels and LodgingShift ManagerPizza Hut NPC-Memphis, TNMarch 2008 to December 2011Restaurant/Food ServicesWhile i was employed by Pizza Hut, i learned how to multitask. I experienced the worst and the best customer relations. I was definitely a stronger person after i decided to end my employment with NPC, Pizza HutI was responsible for supervising various shifts, cash handling, deposits, inventory, placing food orders, scheduling, and other managerial duties. Most importantly, guest relations. EducationDiplomaHernando High School - Hernando, MSAugust 1988 to May 1992Skills I am proficient in most all POS systems. I have exemplatory people skills. (10+ years) Front Desk Front Office Reception Customer Service Guest Service Guest Relations Experience Sales Management Cold Calling Hospitality management Inside Sales Salesforce Restaurant Experience CRM Software Cash Handling Word processing English Hospitality Event Planning Events Management Negotiation Management Outside Sales Limousine Night audit Guest relations Medical terminology Organizational skills Microsoft Excel Microsoft Word Administrative experienceLinkshttp://Candidate's Name 38@gmail.comCertifications and LicensesDriver's LicenseAssessmentsFront desk agent (hotel) Highly ProficientSeptember 2019Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly ProficientCustomer service CompletedSeptember 2018Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: CompletedCustomer service fit Highly ProficientMarch 2020Measures the traits that are important for high-quality customer service. Full results: Highly ProficientCustomer focus & orientation Highly ProficientMarch 2020Responding to customer situations with sensitivity Full results: Highly ProficientWritten communication ProficientSeptember 2018Measures a candidate's ability to convey written information using proper grammar rules. Full results: ProficientReceptionist ProficientMarch 2020Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: ProficientWork style: Reliability FamiliarMarch 2020Tendency to be dependable and come to workFull results: FamiliarNight auditor (hotel) Highly ProficientMarch 2020Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationI am very dependable and flexible. I believe myself to be a people person, very in touch with people. I believe that I would be the perfect candidate for a position with this company. I have an outstanding personality and I am very passionate about what I do. |
