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PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjective: To build upon my existing knowledge while maintaining a mutually beneficial and supportive role within a respective organization. Work Experience:Charter Communications/Spectrum 2008 - 20232008-2012: Field Service Technician (Sevier County, TN) 2012-2013: Commercial Service Technician (Sevier County, TN) 2013-2017: Line System/Maintenance Technician (Sevier County, TN) 2017-Current: Senior Technical and Safety Trainer (Southeast Region) Delivered learning curriculums and programs that include new hire and skill enhancement training to Field Operations employees.This training included, but was not limited to, training across all three product lines, data, and operational training, new product or service launch information, installation, troubleshooting, soft skills and functional training. Uses training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available. Trained from introductory to higher levels. Actively and consistently supported all efforts to simplify and enhance the customer experience.Facilitated learning through a variety of delivery methods to develop participants' skill sets. This included Classroom Instruction, Team Meeting Trainings, Web-based training, Online Learning, Hands-on Labs and Peer to Peer Coaching. Supervised employees during training. This included role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.Provided training on safety topics, including certification/qualification of employee skills and safety practices Performed all administrative duties associated with conducting training. This included conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required data entry using the Learning Management System.Exhibited a commitment to Continuous Learning. This included, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle. Evaluated learning, up to and including behavior change/performance improvement on the job; provided feedback to learners and their managers; Followed up with leadership team to ensure the learning translates to performance. Acted as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware. This ensured that market business strategies, desired competencies, changes in job realities and the professional development needs of the client group were reflected in the training content. Participated in task forces, committees and/or team meetings. Performed other duties as requested by supervisor. Successful completion of the following: Completed all Master NCTI coursework and ROC training. All applicable Field Assessments (proctored).Gage Talent 2010 - PresentKnoxville, TennesseeLead Production ManagerLead production manager for all live events.Managed sound and lighting systems setup and operation for all staged events. Participated in television and commercial programs on-screen and support. Experienced in all aspects of staging, including: move-in, move-out, truss, lighting, sound,(FOH, Backline)Bose Audio 2000 2007Assistant Store Manager / Key HolderSevierville, TennesseeCo-manager of new store and live event production plus hiring and training of Demonstration Specialists within the sales floor. Responsible for the attractive display of merchandise according to plan-o-gram and effectively managing inventory levels. Timberland Shoes 1998 - 2000Assistant Store Manager / Key HolderSevierville,TennesseeCo-manager of the retail store, with hands-on participation with recruiting and training staff, operation of store POS systems, maintaining inventory, merchandising, and organizing special events (i.e. Earth Day Celebration). |
