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Click here or scroll down to respond to this candidateTakinaMooreCONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEJackson, MS Street Address
SKILLSTyping 45+ WPMCustomer Service ExcellenceRemote Patient SupportTechnical TroubleshootingCompassionate CommunicationMedical TerminologyTelehealth ServicesPatient CareProblem-SolvingMedical Equipment MaintenanceOffice Procedure AssistanceSurgical SchedulingHealthcare RegulationsElectronic Health Records (EHR)HIPAA ComplianceTeam CollaborationVital Signs MonitoringSUMMARYCustomer-focused Certified Nursing Assistant (CNA) with a strong background in remote patient support. Skilled in delivering compassionate care, verifying patient information, and maintaining medical supplies and equipment. Experienced in providing exceptional customer service through remote channels, ensuring patient confidentiality, and assisting with office procedures. Proven ability to schedule surgeries efficiently while adhering to regulatory requirements and enhancing healthcare practice reputation. Dedicated to continuous learning and contributing to team success in a remote healthcare environment.WORK EXPERIENCETechnical Support Representative Jun 2023 Present Teleperformance Remote Provided technical support for Apple products via inbound calls and chats, assisting customers with issues related to hardware, software, and account management. Diagnosed and resolved technical issues, including troubleshooting iOS and macOS devices, and providing step-by-step guidance to customers. Assisted customers with Apple ID issues, including password resets, account recovery, and security concerns. Guided customers through the setup and configuration of Apple devices, ensuring a smooth and efficient user experience. Documented customer interactions and technical issues in the CRM system, ensuring accurate and up-to-date records. Escalated complex technical issues to higher-level support teams when necessary, ensuring timely resolution for customers. Achieved and exceeded performance metrics, including first-call resolution, customer satisfaction scores, and response times. Stayed updated on the latest Apple products, services, and software updates to provide accurate and effective support. Educated customers on best practices for device usage, security, and maintenance to prevent future issues. Provided exceptional customer service by maintaining a professional and empathetic demeanor, even in high-pressure situations.Healthcare Customer Service Agent Sep 2020 Jun 2023 Ranstad Remote Assisted members with inquiries related to healthcare benefits, including coverage options, eligibility, and enrollment periods. Provided detailed explanations of benefit plans, ensuring members understood their options and coverage details. Managed high volumes of inbound calls, addressing member concerns and resolving issues with professionalism and empathy. Guided members through the process of enrolling in healthcare plans, ensuring all required documentation was completed accurately and on time. Processed and resolved benefit claims, ensuring compliance with company policies and regulatory guidelines. Educated members on how to maximize their health plan benefits and provided information on additional services available to them. Remote Communication ToolsContinuous LearningPatient ConfidentialityMedical Supply Management Entered and maintained accurate member information in the CRM system, ensuring up- to-date records. Coordinated with internal departments and external providers to resolve complex benefit issues and discrepancies. Delivered exceptional customer service, achieving high levels of member satisfaction and retention. Stayed informed about changes in healthcare policies and benefits to provide accurate and current information to members.CNA Certified Medical Assistant Sep 2002 Aug 2020 Waterford Assisted Living Center Ridgeland, MS Assist patients by providing information, services, and support. Maintain medical supplies and ensure medical equipment is functioning. Verify patient information by interviewing and recording medical history. Prepare patients for exams by taking vital signs and summarizing patient history. Assist doctors with office procedures to save time. Secure and maintain patient information confidentiality. Transmit physician's orders and answer patient questions about surgery. Schedule surgeries and prepare necessary documents. Maintain a safe and healthy work environment by following standards and regulations. Keep supplies stocked by ordering and verifying receipt. Ensure equipment operates correctly by performing maintenance and calling for repairs. Update job knowledge through ongoing education and reading. Adhere to professional standards and facility policies. Enhance practice reputation by exploring ways to improve job performance. EDUCATIONHigh School Diploma May 1993Callaway High School Jackson, MSREFERENCES CNAREFERENCES References available upon request. |
