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Click here or scroll down to respond to this candidateCandidate's Name , MBA, CpHtStreet Address Royal Dr Apt. 207South Park, PA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPerformance driven MBA graduate with expertise in Organizational Leadership and Culture, Conflict Resolution Practices, and Client Relationship Management and eager to contribute talents to help organizational success through supporting the organization as a key member. Work experience:Customer Service Rep, Rescription, 2022-presentAnswer inbound calls from patients that are eligible for cost savings for high cost specialty medications and assist them with scheduling appointments and filling their prescriptions at the designated providers. Customer Service Supervisor, CVS Health: 2020 to 2022 Oversee the day- to- day operations and manage workflow for Center of Excellence Call Center for Substance Use Disorder patients to ensure patient and physician medication delivery requests via Avaya and through pharmacy documentation system to meet service level agreements through call and quality monitoring along with other daily supervisory duties with including employee career development through bi weekly one on ones, coaching and mentoring, performance management and evaluations, timekeeping, and employee relation issues.Senior Operations Supervisor, Express Scripts: 2019-2020 Oversee the day-to-day operations and manage workflow or the Home Delivery Patient Contact Center Team to ensure that patient calls and inquiries via Avaya phone system meet service level agreements through call and quality monitoring along with other daily supervisory duties including employee career development, coaching and mentoring, performance evaluations, timekeeping, and employee relation issues.Patient Access Supervisor-Prior Authorization, Accredo Specialty Pharmacy: 2018-2019 Oversee the day-to-day operations and manage workflow for the dedicated Major Medical Patient Access Team for Pulmonary Arterial Hypertension Inhaled and Infused along with other daily supervisory duties including employee development, performance management and evaluations, timekeeping, and employee relation issues.Supervisor, Provider Services, UPMC Health Plan: 2018-2018 Oversee daily operations of the Provider Services Customer Service Team as well as providing daily oversight as front-line management to the Provider Services team members, manage daily staffing, develop and provide training, to team members, assess operational needs, and make recommendations, and provide guidance to Health Plan members on various customer related inquiries. Pharmacy Medication Therapy Management Trainer, UPMC Health Plan: 2017-2018 Classroom structured training for both Representatives and Pharmacists for the newly created Pharmacy Therapy Program through performing daily tasks related to medication adherence through the use of job aids and power point presentations and the application of training materials through phone and documentation programs using customer service techniques. Call Center Supervisor, UPMC Health Plan: 2015-2017 Oversee call center staff through close monitoring of phone queues to ensure that established turnaround times and service levels are being met, monitor team quality performance, and provide side by side coaching through performance management, and conduct monthly one on one meetings to discuss performance and career development. Additionally, I perform other supervisory duties as specified including attending product and client meetings, payroll, conducting interviews, handling personnel issues and other special projects.Clinical Supervisor Med D Operations, CVS Health: 2012-2015 Oversee both clinical and non-clinical staff, close monitoring of fax and phone queues to ensure that established turnaround times and service levels are met, quality coaching, and mentoring to ensure that Med D policies and procedures are followed through side-by-side coaching, performance management and reviews, interviews and other supervisory duties. Education:Certified Pharmacy Technician, Pharmacy Technician Certification Board (PTCB): 2012-present Master of Business Administration (M.B.A.)-International Business and Health Management Systems, Point Park University: 2008-2012Bachelor of Arts-Journalism and Communications /Radio, Point Park University: 1986-1990 References:Upon request |
