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SummaryMy name is Michael Lewis and I am a journalism major at Georgia Highlands College. I am hardworking, detail oriented, tidy & neat, and great with people. Friendly, attentive customer service is something I strive to deliver and improve on everyday at every job.OrganizationsJoined as a Reporter/Photographer/Assistant Head Writer for the Six Mile Post at the Georgia Highlands College Douglasville Campus for the Street Address  Fall & 2017 Spring Semesters. Helped published columns and stories for the namesake newspaper and took pictures for required assignments including other stories and interviews for fellow Six Mile Post reporters and writers.EducationJournalismGeorgia Highlands College, Douglasville, GA05/2026Six Mile Post editor, writer, & photographer.Student of the Semester, Spring 2019.English/HealthcareNew Manchester High School, Douglasville, GA05/2013Graduated with HOSA honorsSkillsCustomer service, Guest services, Communication skills, Hospitality Experience, Cashiering ExperienceAtlanta Marriott MarquisFront Desk Agent/Receptionist, Atlanta, GA01/2021 - 01/2024Handled incoming calls promptly and professionally, providing information or transferring calls as necessary. Greeted customers in a friendly and professional manner, while providing excellent customer service. Handled cash, credit and debit card transactions accurately. Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily. Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay. Atlanta Marriott MarquisGift Shop Host/Cashier, Atlanta, GA09/2019 - 12/2020Operated cash register and accurately processed payments, returns, and exchanges. Maintained cleanliness of the checkout area by cleaning counters, shelves and windows. Michael LewisAtlanta, GA / EMAIL AVAILABLE / PHONE NUMBER AVAILABLE Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. Provided excellent customer service by greeting customers and offering assistance. Helped restock shelves when necessary to maintain an organized display area. Accurately processed customer payments using cash, credit cards, and checks, including refunds and exchanges. Georgia Highlands CollegeOrientation Leader, Douglasville, GA05/2019 - 07/2019Educated new students about the importance of personal responsibility within the college community. Gained experience in public speaking through delivering presentations on campus resources and services. Developed excellent communication and interpersonal skills in order to effectively interact with a wide variety of people.Served as role model by helping new students acclimate to campus and college life. Ensured that all orientations ran smoothly by managing logistics prior to each session. Introduced new students to university through orientation programs. Demonstrated strong organizational skills by preparing materials for presentations, organizing events, and creating agendas.United Distributors, Inc.Delivery Helper, Smyrna, GA03/2018 - 08/2018Developed strong working relationships with store personnel to facilitate efficient pickups and deliveries. Provided excellent customer service by assisting customers with their orders. Verified accuracy of all paperwork associated with each delivery load before leaving distribution center. Efficiently managed time between stops on multiple-stop routes to optimize route completion times. Organized and inventoried packages for accurate and efficient delivery routes. Assisted with the loading and unloading of delivery trucks in a timely manner, while utilizing safe lifting techniques.J. C. PenneyShoe Department Lead, Douglasville, GA07/2017 - 01/2018Provided exemplary customer service to ensure satisfaction with each purchase. Collaborated with management team in developing new policies or improving existing ones. Identified opportunities for improvement based on customer feedback surveys and market research. Worked closely with other departments to coordinate special events or promotions related to footwear. Resolved customer complaints promptly and professionally using conflict resolution techniques. Performed daily opening and closing procedures for the shoe department according to company guidelines. Inspected stock regularly for any damage or discrepancies between physical counts and system records. Planned monthly displays that showcased new products or seasonal items in an attractive manner. Organized and managed the shoe department, including inventory control and merchandising. SearsShoe Department Associate, Douglasville, GA09/2016 - 05/2017Performed cashier duties accurately, including processing payments, reconciling tills, and balancing registers at the end of shifts.Demonstrated excellent organizational skills while stocking shelves and keeping department clean and orderly. Utilized effective communication skills to build relationships with customers to ensure their satisfaction. Identified potential problems related to stock management before they occurred through regular audits. Created attractive displays that showcased current promotions, resulting in increased sales. Cross-trained in other departments to provide additional support during busy periods. Dollar TreeCashier, Douglasville, GA04/2016 - 12/2016Operated cash register and accurately processed payments, returns, and exchanges. Performed opening and closing procedures, such as counting cash register, restocking, and cleaning. Maintained cleanliness of the checkout area by cleaning counters, shelves and windows. Helped restock shelves when necessary to maintain an organized display area. Developed strong customer service skills by providing efficient and accurate service. Managed large amounts of cash accurately during busy hours in a fast-paced environment. Handled customer complaints and inquiries in a courteous and efficient manner. KrogerSelf Checkout Attendant/Cashier, Atlanta, GA01/2014 - 01/2016Demonstrated excellent communication abilities while interacting with customers on a daily basis. Assisted with stocking shelves and organizing merchandise displays according to company standards. Adhered to all company policies related to loss prevention. Operated point of sale systems efficiently and accurately to process customer orders. Developed problem solving skills by troubleshooting technical issues at the self checkout kiosks. Performed cashier duties such as counting money, making change, and accepting payments from customers.