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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESherwood, OR Street Address
SUMMARYCommitted job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.SKILLSExcellent customer service in person and on the phone.Manages resident satisfaction and various other reports.Manages the master meeting calendar for the Home Office.Coordinates travel arrangements, including flights, hotels and car rentals.Assists in coordinating company lunches and functions.Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.Special projects as requested. Billing Dispute ResolutionResearch and Due DiligenceCustomer EngagementDiscrepancy ResolutionError RevisionCustomer ServiceInvoicing Edit reviewing and correctionOffice receptionist, receive calls and visitors, answer general information questions.Process outgoing mail, and open and distribute incoming mail.Attended team meetings, took notes, and prepared minutes in a draft form for editing and approval.Coordinate scheduling of conference rooms.EXPERIENCEEmerald Staffing Hiring AgencyLake Oswego, OROct 2023 to currentJob assignment: Wagner-Smth Equipment October 2023 to current. Assignment was completed. Assignment: Receptionist/Office AssistantResolver Specialist 1Yellow/ReddawayOverland Park, KSYellow Freight/ Jan 2013 to October 2023Managed and resolved incidents according to service agreements.Coordinated and managed various programs or projects to achieve establishedobjectives.Balanced competing priorities through deliberate project and time managementpractices.Leveraged specialized knowledge to act as subject matter expert within organization.Facilitated productive clinical and technical customer relationships through intentionalexternal communications.Displayed strong telephone etiquette, effectively handling difficult calls.Maintained positive working relationship with fellow staff and management.Utilized document management system to organize company files, keeping up-to-dateand easily accessible data.Identified needs of customers promptly and efficiently.Investigated and resolved issues to maintain billing accuracy.Researched and resolved billing inconsistencies and errors through individual andcollaborative analysis.Temp WorkerPortland, ORExpress Personnel Services/ Apr 2011 to Dec 2012Carried out individual work in various capacities to promote business and achieveassigned goals.Liaised with other workers to perform duties, responsibilities and tasks, advancingobjectives.Navigated multiple computer systems and applications and utilized search tools to findinformation.Recorded production details and accurately entered data into computerized systems.Assisted with Accounts Payable/ReceivableInput payment history and other financial data to keep customer accounts up-to-datein system.Executive AssistantSanta Clara, CANelCo Building Maintenance/ Dec 2007 to Feb 2011Maintained company confidence and protected business operations by keepingsensitive information confidential.Opened, read and replied to e-mails, letters and correspondence on behalf ofexecutives.Coordinated meeting and work schedules for staff teams and executives.Scheduled and arranged travel and hotel reservations for meetings, conferences andseminars.Tackled and addressed top-level, high-priority issues with professional administrativediscretion.Screened phone calls for executives to instantly identify priority clients and filter outspam calls.Entered customer information and updates in database system to track leads,interactions, relationships and propel sales opportunities.Leveraged word processing software to create proposals, letters and memos.Created and maintained computer- and paper-based filing and organization systemsfor records, reports and documents.Relayed messages, retrieved reports and printed documents for co-workers to assistwith office workflow.EDUCATION AND TRAININGMaster of Science: Organization and ManagementCapella University Jun 2011Minneapolis, MNBachelor of Science: Organization and ManagementAnthem College - Phoenix Jul 2008Phoenix, AZ |
