Candidate Information Name Available: Register for Free Title Customer Service Data Entry Target Location US-GA-Lizella Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Paddington LaneLizella, GA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsFinancial records and processingComputer literatureOperations managementMS OfficeCredit and collections Customer service expertFast learnerAdobe and Adobe Flash proficiencySkilled multi-taskerComplaint resolutionData entryiOS/MacOSApplication supportTechnical supportDesktop supportBuild rapportJava system proficientType 40 WPMExcellent communicationConflict and dispute resolutionSchedulingActive listeningTime managementExperienceGEICO - Macon GA Customer Service Representative/Tech SupportJune 1999 - January 2023Entered call details and solutions into the Salesforce database.Answered over 30 calls per hour to meet the fast-paced call center demands.Articulated my thoughts clearly and conciselyAssisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.Solicit feedback openly and adjust accordinglySpoke with customers about their concerns about products or services in order to resolve issues and increase sales.Customers were educated on billing, payment processing, and customer service policies and procedures.Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.Kept accurate and current customer account data manual form processing and digital information updates.Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.EducationNortheast Health Science Magnet High - High School DiplomaMay 1998Professional SummaryCustomer service expert with over 7 years of experience resolving account and service issues taking inbound and making outbound calls. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and customer support excellence, I am efficiency-driven and organized with a strong background in conflict resolution.