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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLECall Center Agent Auditing Patients AppointmentsPatient Registrar/Scheduler Team LeaderCustomer Service Managed Care and Commercial InsuranceWORK EXPERIENCEMarie Cherry Building Property Brooklyn, NY 12/2023 - PresentPersonal Assistance Rent collections from Tenants, Answer calls Clean building
Scheduled and Assisted to Drs Appointments Enter information into a database Addressingand resolving residents questions and concerns Report any problems or issues to theowner. Part-time Mon-FriChange Healthcare Call Center Long Island City, NY & Nashville, TNRemote 04/2020 02/2023Patient Registrar/Quality Assurance Analyst, Call Center 2 (Promoted)-03/2014 - 02/2023Knowledge of the call center department concepts, practices, and procedures for hospital solutions.Reinforce an environment that exceeds customers' expectations and inspires employees. This includes screening recorded or live calls and spot-checking work to ensure quality and investigate, if necessary, excellent customer service, and adherence to our policies and procedures.Gathering information and constantly updating specifications on the various changes happening in the quality audit field.Understand all key responsibilities of each role and track an employees performance.Compliance with 42 CFR confidentiality and HIPAA privacy and security regulations.Health Care Patient Registrar/Operator and Customer Service - 03/2012 03/2014Verify patient demographics; Register new patients; Enter health insurance information.Assign new patients doctors; schedule and cancel appointments.Take prescription information from pharmacists & patients.Send referral requests to doctors/Take messages for doctors and staff.Answer questions and direct the patient to the correct department for care.Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.1-800 WeAnswer New York, NY9/2012 to 4/2014Call Center Agent/RepresentativeCustomer Service; Survey Interviewer; Answering service: Provide complete inbound and outbound telephone call center services. Conduct interviews and opinion polling services. Set appointments for other companies campaigns.Education:Diploma in Academic - Highest level 12th GradeLouis D. Brandeis H.S. 145 W. 84 Street New York, NY 10024 09/1974 - 06/1978Marymount College New York, NY, USA 02/2002 - 06/2002Reading & MathComputer SkillsReceived IDX Provider Scheduling Training from (Continuum Health Partners)Proficient with the: Cerner & Infinity EMR Software,Microsoft Office Application & Microsoft ExcelSalesforceAppointment Registration & SchedulingCustomer ServiceProficient with various managed care and commercial health insurance informationProficient in Q&A Auditing by screening approximately 160 recorded or live calls a month and spot-checking work to ensure quality.Detailed-oriented, heavy Inbound call volume approximately 80-150Ensure that any errors are corrected by the Agents.Keep track of all complaints, investigate, and resolve issues.EPIC: In Epic Only to review messages, demographics, prescriptions, audit scheduled appointments, canceled appointments, new appointments, and Insurance verification(Note: I have not scheduled any patient appts in EPIC, Ive only audited appointment in Epic) |
