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Click here or scroll down to respond to this candidateCandidate's Name
West Palm Beach, Florida Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLESUMMARYA versatile and accomplished senior IT project manager with vast expertise in project management, networking and VLAN, web development, and data analytics. Established capabilities in technical support, business intelligence, testing and implementations, and strategic planning. Utilizes strong interpersonal and communications skills to guide and develop associates, and collaborate with cross-functional departments. An analytical and driven top-performer who contributes to the efficiency and profitability of an organization.EXPERIENCETBC CORPORATION, West Palm Beach, Florida (2014 2023) Business Informations Data Analyst, 2022-2023Project managed Teradata relocation project for Business Intelligence department with high business visibility, ensuring that all timelines and consistency of service elements met.Formalized JIRA waterfall daily and weekly updates for all Business Intelligences team members the resultant changes improved individual input resulting in a higher degree of success delivery.Revamped the BI departments Wiki by standardized the process for projects start-up through to project delivery saving 3 -5 days per project.Identified and delivered reporting for interactive customer reporting system which delivered to sales personnel actual sales figures showing current sales progress as compared to budgeted sales target, developing new business logic written into ETL process to collect daily customer sales data and convey them as useful business information.TBC CORPORATION, West Palm Beach, FloridaTechnical Consultant, 2014-2022Wrote upward of 70% of support documentation and provided training to 1st line colleagues on how to diagnose, identify, and correct problems that customer experienced, as new technologies and businesses purchased by TBC Corporation, once tasked with understanding in-use technologies and documenting support standard and strategies for each company, with examples of business integration including implementation of two support areas ROWriter and BIG-O point of sales systems.Became de facto leader of team within six months of working for TBC Corporation because of excellent customer interaction.Transitioned quickly into number one most requested repair technician on team.Delivered significant improvement to SLA goals for department.Made recommendations to design team on internal SAP based POS system that reduced support calls, saving company $30,000 per year.Excelled at providing customer first level quality support they expected and deserved.Developed familiarity with MIDAS EPOS, ROWriter EPOS, and TBC business sectors.Proved problem solving skills and dedication to duty consistently.PIAGGIO AEROSPACE, West Palm Beach, FloridaShipping Coordinator, 2012-2014Oversaw responsibility for shipping logistics thought out U.S. and to Italy.Handled logistics, including warehouse management, FAA parts certifications, and parts movements within appropriate designated deadlines.ADDITIONAL EXPERIENCEKB PC REPAIRS, West Palm Beach, Florida, I.T. Support Consultant, 2007-2012. Worked with number of small businesses and clients of localized network and IT support contracts as sole proprietor for PC repair and technical consulting company. Recovered computer systems of virus infected computer hardware overnight for tax-preparation service during tax week, and provided general customer support services to individuals and small businesses.DELTA AIRLINES, London, United Kingdom, International Project Manager, 1996-1999 and 2004-2006. Implemented number of projects on international scope, involving shipping equipment to any of 42 European countries. Coordinated customs and shipping logistics, arranging for onsite check-in of shipments, and managing technical implementation staff for all installations. Rolled out IT infrastructure and desktop equipment across Europe and into India for sales and marketing department for Delta, with entire project cost delivered within $25M budget. Used Prince II methodology to excel in numerous projects.POLESTAR INTERACTIVE CONSULTANTS, Nottingham and London, United Kingdom, Technical Project Manager, 2001-2004. Directed on-time and successful delivery on numerous projects, including BPR of Lloyds Bank London/Poole UK Electronic Funds Clearing House, with system implementing spanned different technologies and platforms to harvest data in order to coordinate on-time daily close-down process, as requirement for CHAPS and SWIFT EFT systems. Completed Bring into Service phase for British Telecoms / Lloyds-TSB partnership, which placed into service two new call centers, simultaneously, in both Sunderland and Newcastle, UK. Completed project to stock market announced deadline, and surpassed challenges of contracted six months into 18-month deadline.EDUCATIONPALM BEACH STATE COLLEGE, Lake Worth, FloridaB.S., Database Administration, 2015TECHNICAL SKILLSSystems: Mainframe, UNIX, Linux, Windows Desktop & Server 2008Databases: MS-SQL Server, MySQL, Oracle, Access, Visual Pascal (Delphi), Relational Databases, Teradata, MSQSL, FoxBASE, dB III & IVLanguages: Visual Basic, VBS, XHTML, XML, ASP, CSS, C, C++, PHP, JSP, Pascal, LISP, PrologSoftware: Alteryx, MS Project, MS Visio, MS Office, Systars Business Bridge (Business Process Modelling), MS Expressions, Dreamweaver, Apache, IIS, Exchange |
