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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLECell # PHONE NUMBER AVAILABLEHIGHLIGHTED SKILLSNatural ability to build rapport quickly and gain customers trustHigh Conversion and Retention RateComputer Skills: Advanced Level5 Years Experience working remotely with a private home office free of distractions10+ years working in Call Center/Phone Sales and Customer ServiceFlexible Schedule availability including weekdays and weekendsAbility to problem-solve and empathize with customersExperience with healthcare plans and medications (Medicare Sales)Exceeds customer service expectationsSOFT SKILLS/CUSTOMER RELATIONS Ability to effectively communicate with customers of all backgrounds Effectively able to de-escalate upset customers and find a resolution for their problem Active listening and empathy Strong attention to detail Countless number of positive reviews from customers/members KNOWLEDGE Welcoming feedback and coaching for areas of improvement 10+ years of experience working with multiple open applications, web browsers, and virtual desktops Professional and accurate in all forms of communication including written and verbal Experience with Microsoft applications, communication applications such as Teams and Slack in addition to Customer Relationship Management (CRM) applications WORK EXPERIENCETTEC Remote/AZ January 2023- PresentLicensed Insurance Sales AgentSutherland Global Remote/AZ October 2022-December 2022 Licensed Commercial Sales Agent (contract)CSAA Insurance Remote/AZ November 2021 - April 2022 Licensed P&C Sales AgentAppleOne / Maximus Fed. Remote / AZ April 2021 - September 2021 AZ PUA Claims Adjuster and CSR HI / Pandemic Vaccination / CDC (contract) Answer Financial IAC Remote / AZ March 2018 - June 2020 Licensed Sales AgentThe Results Company Phoenix, AZ September 2017 - December 2017 Licensed Health Advisor (contract)Health Plan One Phoenix, AZ June 2016 - August 2017 Licensed Health AdvisorConnextions/ Optum Phoenix, AZ June 2014 - January 2015 Licensed Health Advisor (contract)EDUCATIONState of Arizona High School Equivalency DiplomaRio Salado Certificate of Completion: Auto Insurance Customer Service VOLUNTEERVolunteered as a caregiver and Medication Technician at several memory care facilities in Arizona |
