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Click here or scroll down to respond to this candidateCandidate's Name
Address: Winter Haven, Florida Street Address
Phone: PHONE NUMBER AVAILABLE - Email: EMAIL AVAILABLEProfessional SummaryHighly motivated professional with experience in recruitment, employee relations and performance management. Demonstratedability to assess personnel needs and develop comprehensive recruitment strategies. Proven track record of success in training anddeveloping new employees, leading to improved job satisfaction and retention.ExperienceRetention AgentMarch 2020 to PresentSpectrum - Auburndale, Florida* Proactively identified areas where improvement was necessary within processes related to customer retention activities,making suggestions for further optimization whenever possible.* Implemented strategies aimed at increasing loyalty among current clients.* Collaborated with team members on projects related to improving customer retention rates.Tech support D2ASJanuary 2005 to March 2020Amazon - Lakeland, Florida* Developed strong problem-solving skills while troubleshooting tech issues for patrons.* Provided technical support by responding to user inquiries regarding system functionality.* Provided technical support for resolving customer complaints related to physical verification issues.* Provided technical support by responding to user inquiries concerning their database needs.* Provided technical support on software applications and hardware systems to customers.* Provided technical support to customers via phone, email, and in-person meetings.* Gained experience in troubleshooting software applications and providing technical support.* Provided excellent customer service and support to clients while managing complex technical issues.* Resolved customer complaints quickly by providing prompt technical support via telephone or email.* Provided technical support for online ticketing systems, troubleshooting issues as needed.* Provided technical support to members regarding online account management tools.* Provided technical support to online customers and troubleshooted complex customer inquiries.* Provided technical assistance and troubleshooting support to customers via telephone, email, or chat platforms.* Provided technical support to customers, troubleshooting hardware and software issues with excellent customer serviceskills.EducationHigh School Diploma : May 2013East Area Adult - Lakeland, FloridaSkills* Conflict Resolution + Data review* Cost Reductions * Team building* Customer Retention Strategies * Written Communication+ Multitasking * Documentation skills* Adaptability + Excellent Communication* Effective Communication * Professionalism+ Basic technical support * Customer Technical Support* Technician supportReferencesReferences available upon request |
