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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Evansville, IN Street Address
Summary Highly effective management professional emphasizing innovation & creativity in solving complex issues. Motivated in meeting sales goals & objectives. Energetic & result focused with success in developing & leading diverse teams to achieve outstanding results.Skills Customer RelationsResults DrivenStrong Leadership QualitiesStrong Work EthicDependableNatural LeaderSelf-motivatedExcellent Communication SkillsExperience Truck Based Manager - Johnson Controls Inc (Evansville, IN ) May 2023 - June 2024Remained calm and professional in stressful circumstances and effectively diffused tense situations.Enforced customer service standards and resolved customer concerns promptly to uphold quality service while maintaining a positive brand image.Oversaw daily operationsConducted regular meetings with staff to discuss progress- identify areas of improvement, safety, changes and customer feedback. Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.Held regular one-on-one meetings with employees to review performance and priorities while delivering positive reinforcement and constructive criticism.Interviewed prospective employees and provided input to HR on hiring decisions.Direct reports: 9Oklahoma Service Manager - Carrier Enterprise (Oklahoma City, OK ) June 2021 - January 2023Improved customer satisfaction ratings by listening to concerns and finding appropriate solutions to problems.Prioritized and delegated daily work tasks to meet anticipated project goals.Collaborated with customers to offer solutions to service needs. Delivered positive reinforcement and constructive criticism for employee work efforts.Established and enforced clear safety policies to protect workers from injury.Motivated, led and supported employees to maintain low turnover. Direct reports: 10Branch Install Manager - Johnson Controls (Grand Rapids, MI ) August 2019 - June 2020Over see project managers technicians, field staff Prepare monthly, quarterly finical reportsReview monthly backlogsHold monthly safety trainingBuild strong customer relationshipsWinner of operations excellence award 2019Direct reports: 8Branch CEO - Etna Supply (Saginaw, MI )April 2018 - April 2019Over seen 18+ million dollar budget, 16 employeesPrepare monthly reports & budgetResearch & prepare materials for state mechanical contractors Delivered exceptional level of service to each customer by listening to concerns & answering questionsDirect reports: 10Operations/Service/Regional Sales Manager - C.L. Mahoney (Kalamazoo, MI )January 2017 - April 2018Quoting, estimating existing equipment for customers Established operational objective, work plans & delegated assignments to field staffCompleted performance reviews each quarter, offering praise & recommendations for improvementDelivered exceptional level of service to each customer Direct reports: 12Traveling Manager - Lennox National Account Services (Fort Lauderdale, FL)July 2014 - July 2016Traveled to multiple locations in need of immediate change Assessed branch's, their needs & implemented various policies to increase profitability, retention of employees & customer satisfaction Strengthen customer relations by delivering exceptional level of serviceAssisted technicians on various jobs, supported their efforts Quoting, purchasing, invoicing, billing, hiring & training Direct reports: 5-16 depending on locationCertifications EPA Certified - OSHA 30 Certified - CPR Minor Medical Certified - Lochinvar Commercial Water Heater/Boiler TrainingEducation and Training HS Diploma - Byron Center High - Byron Center, MI |
