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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEExceptionally organized, analytical and responsible employee with over 15 years of management, supervisory, and operations experience coupled with an exceptional work history. Characterized as being versatile, dependable, and driven. Willingness to learn and tackle new assignments; highly motivated individual that can work alone or thrive in team settings.CORE SKILLSManagementHiring/Training/MentoringInternational AdminCustomer ServiceLTL /Container Freight schedulingReconciling AP/ARReturned Goods/InventoryE-commerceOnboarding ProcessAccount ManagingAnalyticalEDIPROFESSIONAL EXPERIENCECustomer Service Manager Pingree Grove, IL Dec 2021 May 2024Minuteman InternationalDirected daily operations for the Customer Service Department such as order processing, returns, scheduling freight for LTL carriers and international containers. Responsible for account managing, all user portals and department processes.Supervised, trained, and ensured shift-readiness for approximately 6-10 employees and assumed their associated responsibilities during scheduled time off.Responsible for all communications internal and external for all clients. Including order processing, freight scheduling, returns, credits, debits, claims, account reconciliation and freight charges.Ensure all accounts are updated accurately including terms. Ensure that production, shipping, purchasing and accounting are providing all components to process orders accurately and in a timely manner.Customer Service & Sales Support Manager Addison, IL June 2019 - Sep 2020Xentris WirelessDirected daily operations for manufacturing company including order entry, returns, updating product catalogs, pricelists. Consistently updated all accounts, processed credit applications. Account Set up.Responsible to ensure that purchasing, shipping, sales, marketing, IT and customer service work together to process all orders in a timely manner. Worked with accounting to reconcile accounts.Supervised all accounts, portals, E-commerce and EDI with different partners.Implemented individualized employee training program to enhance customer service and corporate core objectives.Office AdministrativeHoffman Estates, IL September 2018 May 2019Midwest Center for Womens HealthRotated through two separate locations.Responsible for training, scheduling, inventory control, and store opening/closing.Offer translation to Spanish speaking patients.Customer Service Supervisor/ RepresentativeHoffman Estates, IL. May 2014 September 2018Mercola Health ResourcesResponsible for daily operations including, order entry, trouble shooting, training, Back up Supervisor for 10-20 employees. Lead for Spanish reps.Consistently updated account information, training materials, and communications via phone, Email, chat.EDUCATIONBusiness Management Certificate; College of DuPage Addison, ILDiploma; Lake Park High School Roselle, IL |
