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Candidate's Name , MPAPhiladelphia, PA Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEManager ProfilePublic Administration Project Leadership Human ResourcesRecent masters program graduate with degree in public administration emphasizing executive leadership. Positioned to engage advanced education and 10+ years diverse experience across healthcare and other fields as manager within growth-driven operation. Highly effective team and project leader providing motivation and support to drive achievement of short- to long-term goals. Refined communication, decision making, and problem-solving capabilities. Highly motivated and challenge-driven with tenacity and poise to achieve results.Operations OversightPlanning & ImplementationFinancial & Account ServicesStandards & ProceduresClient & Customer RelationsHuman Services ProgramsDocumentation & ReportingMeetings & Outreach EventsTraining & DevelopmentTeam LeadershipCross-Team CoordinationQuality & Compliance StandardsPROFESSIONAL EXPERIENCEMOSS REHAB, Philadelphia, PA Administrative Supervisor June 2021  December 2023Across three locations I supervise registration, scheduling, insurance clearance and billing of all patient therapy appointments using electronic systems. Manage the HealthPay system and collection of monies and verifies all batches are received and closed by the end of business day. Responsible for all aspects of facility communication including monitoring the answering of phone calls, emails and completing end of month fiscal requests. Completes the timekeeper responsibilities for all supervised positions.Ensure SHARED SUPPORT SOUTH, Warrington, PA Program Manager October 2019  December 2019Ensured patients had a positive patient experience from registration through meeting with their therapist.Provided staff supervision for individuals in a community living arrangement or life sharing home environment. Attended medical appointments, consulted with other agencies involved in the care of the individuals served.Committed to the belief that people with an intellectual disability are valued members of the community.JEVS HUMAN SERVICES, Philadelphia, PAService Coordinator, April 2019  August 2019Provided service coordination services across the continuum of care through a community-based approach to improve health outcomes of the members served. Assisted in a collaborative process that assesses members physical health, behavioral health, and social service needs by implementing, coordinating and monitoring the members care plan and evaluating services. Contributed to the long-term service and supports care coordination process by performing telephonic and/or face-to-face assessments to determine areas of need. Provided staff supervision at my individuals community living arrangement or life sharing home environment. Attended medical appointments, consulted with other agencies involved in the care of the individuals served.Committed to providing positive healthcare outcomes while implementing a cost-effective budget.IOWA DEPARTMENT OF HUMAN SERVICES, Woodward, IAResidential Treatment Supervisor, 2014  2019Entrusted to oversee delivery of patient care within residential treatment facility. Supervised team of resident treatment workers, modeling best practices to facilitate quality-driven contributions. Reviewed work prepared by subordinates, including charts and incident reports, and assessed compliance with internal and external standards. Evaluated on-the-job performance and provided coaching to enable continuous improvement. Coordinate training and development opportunities. Review and submit payroll. Ensure adequate stock of materials and supplies.Demonstrated total commitment to building highly capable team able to deliver superior resident care; motivated team to achieve best annual inspection rating in its history.VISITING NURSES SERVICES OF IOWA, Des Moines, IANavigator Specialist, 2013  2014Oversaw delivery of specialized support while acting as expert in Affordable Care Act rules and regulations. Manned multi-line phone system and engaged directly with consumers across 12-county territory to assist with sign-up, respond to inquiries, and deliver informational presentations. Arranged individual meetings and outreach events to reach prospective consumers. Produced weekly to monthly reports to superiors.Delivered top-tier service to consumers to ensure seamless access to marketplace health insurance and state Medicaid insurance services.Effectively represented organization while engaging with media and public during outreach events.MECCA SERVICES, Des Moines, IASubstance Abuse Counselor, 2012  2013Managed caseload of up to 10 clients with substance abuse and addiction diagnoses. Developed treatment plans, delivered group and individual counseling services, and tracked progress against set goals. Facilitated educational services to maximize resident success. Maintained documentation, to include progress notes, counselor recommendations, and discharge summaries. Liaised with clients and families as well as attorneys, probation officers, court clerks, and other outside agencies as warranted.Supported long-term client success by initiating post-program placement into housing, support, and employment programs.LIFE LINE RESOURCES, Des Moines, IABehavioral Health Intervention Specialist, 2011  2012Assessed cases and advised on strategies for effective behavior management in children. Led consultations and evaluations, and proposed recommendations for development of age-appropriate skills for self-control and behavior modification. Advised on interventions as related to management of mental illness. Communicated client progress, status, and outcomes per internal standards; maintained thorough records and documentation; and submitted timely reports to supervisors, outside agencies, and fellow mental health professionals.Aided families in establishing firm goals and creating action plans to minimize barriers.BROADLAWNS MEDICAL CENTER, Des Moines, IAFinancial Counselor / Accounts Receivable Representative, 2007  2012Represented organization while interacting with patients regarding financial and account matters. Conducted interviews remotely to assess patient financial information, including income, available resources, and eligibility for government assistance. Determined patient level of need and assisted with sign-up for financial assistance and other support programs. Followed up on overdue accounts, coordinated development of payment plans, and initiated collections processes as required. Liaised between hospital and client on account matters.Initiated screening processes to enable qualified patients to receive prescription medications at little to no cost.Additional experience includes roles as Personal Lines Service Sales/Customer Service Representative withNationwide/Allied Insurance, Des Moines, IA.EDUCATION & CREDENTIALSMaster of Public Administration (MPA), Executive Development EmphasisDrake University, Des Moines, IABachelor of Arts, Human ServicesGrand View University, Des Moines, IA