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Click here or scroll down to respond to this candidateCandidate's Name
1851 Piankatank Lane Virginia Beach, VA. 23454 407-569-7121 EMAIL AVAILABLE Multi-Site Resort Director and Seasoned Multi-Family Property Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in timeshare and residential property management. Proven financial acumen with hands-on experience in strategic planning, talent selection and leadership development. Core Competencies include: PROFESSIONAL EXPERIENCETHE BREEDEN COMPANYTHE MARQ, SENIOR PROPERTY MANAGER 1/2023 TO PRESENT Managed a 265-unit luxury garden-style community. Assisted in managing customer service/resident calls for a portfolio of 8 properties. Successfully raised occupancy from 91% to 98% in the Spring quarter. Developed a strong and profit-driven sales and operations team, with a focus on the luxury apartment dwellers needs and desires. Continuously monitored and altered the propertys marketing plan to ensure optimal occupancy levels and minimal turnover time. Conducted ongoing outreach in the Towne Center neighborhood, focusing on marketing to the Hyper- Local customer. Created a retention program which reduced turnover by 19%. Collaborated with on-site Maintenance Team to ensure curb appeal and aesthetic standards were exceeded.VSA RESORTSREGIONAL DIRECTOR OF RESORT OPERATIONS 2018 - 2022 Provided oversight for all operations of 3 regional resorts, a total of 347 units. Increased YOY Revenue by 10% from 2018 season and since. Ensured effective communication with Owners, BODs, Sales, and Governmental jurisdictions. Consolidated all purchasing for regional properties. Led acquisition, transformation and start up for all projects. Implemented Lost Prevention/Emergency Initiatives and Corporate Security of assets. Created, gained approval and exceeded budget for all properties. Implemented standards and processes/procedures for operating departments (Housekeeping, Front Desk, Maintenance, Purchasing, Security, Landscaping, etc.) THE BREEDEN COMPANYEMERALD POINT, SENIOR PROPERTY MANAGER 2014-2018 Managed an 863-unit community. Assisted in managing/overseeing a portfolio of 7 properties. Performance Management Leadership and Talent Development Creating the Customer Experience Improving Owner/Guest Satisfaction Fostering Repeat / Renewal Business System Implementation Specialist Acquisition and Merger Transformations Operational Excellence Cultural Transformation Troubleshooting / Creative Problem-SolvingResume, Candidate's Name P a g e 2 Completed $11.5M renovation. Successfully managed a $5.8M operating budget which began operating at a negative $600K and brought it to consistent positive NOI/Cashflow status. Developed strong relationships with residents, local police and code enforcement to further property success and cohesiveness. Improved customer service scores to achieve and maintain levels above national average. Set up marketing plan including outreach and all major apartment websites including social media. Created a retention program which reduced turnover by 15%. Developed a customer service and sales training program that could be tailored per community. Acknowledged by VBCPS school Principal for outstanding support. HOLIDAY INN CLUB VACATIONS AT WILLIAMSBURGGENERAL MANAGER 2013 2014 Responsible for transitioning a distressed property into a successfully branded Gold Crown resort. This included transforming the culture, selecting and training the 30+ staff members, coordinating all renovations for all the 128 units and common area space, branding and converting the resort to dynamic member of the Holiday Inn Club Vacation Family. Created and implemented the 2014 budget and exceeded financial guidelines by $95K YTD. Co-developed plans to build an Indoor/Outdoor Recreation Center, to include a restaurant and pool bar, 2 pools, 3 bowling alleys, miniature golf course, fitness center, marketplace, Starbucks, gazebos, and numerous outdoor picnic areas. Defined and executed the service standards and operational processes for our Signature Collection Floors to deliver an upscale guest experience. These floors provide luxury accommodations for premier Club members. Orchestrated the complete redesign of the landscaping, irrigation and lighting around the 120 acres of the property. Received an 88% overall satisfaction score in the companys employee engagement survey; scores were rated within the top 3 across the company. Property rated a 9.0 of 10.0 in our companys quality scores tracking our guest experience through the Medallia survey system (achieved these scores while undergoing all renovations and ongoing construction).GRAND CROWNE RESORTSREGIONAL DIRECTOR OF RESORT OPERATIONS 2011 - 2013 Provided oversight for all operations of 3 regional resorts, a total of 740 units. Ensured effective communication with Owners, BODs, Sales, and Governmental jurisdictions. Consolidated all purchasing for regional properties. Led acquisition, transformation and start up for all projects. Implemented Lost Prevention/Emergency Initiatives and Corporate Security of assets. Created, gained approval and exceeded budget for all properties. Implemented standards and processes/procedures for operating departments (Housekeeping, Front Desk, Maintenance, Purchasing, Security, Landscaping, etc.) OMC OSCEOLA MANAGEMENT COMPANY 2007 2010PRESIDENT Oversaw 6 condo associations and 180 short-term rental programs for each association. Resume, Candidate's Name P a g e 3 Generated over $2M in rental income and exceeded budget by $300K or a 17.6% incremental improvement.Good Management 2005 2007REGIONAL DIRECTOR Lead the complete operations of 3 Timeshare resorts, 2 Homeowner associations. Supervised 2 complete renovations of common areas, units and recreational areas. Trimmed the budget by $200K and exceeded BODs expectations. Implemented a customer service program to enhance and improve the guest experience. Converted computer systems throughout property operations. VSA Resorts 2003 2005DIRECTOR OF OPERATIONS Responsible for creating 100% guest satisfaction and meeting performance objectives for 3 Timeshare properties through service leadership. Implemented a Quality Assurance program for owners to voice their opinions with successful resolution. Installed Yield Management systems and procedures to optimize rental revenues. Integrated and partnered with Sales and Marketing to drive the experience and increase upgrades, referrals, and higher VPG. Designed financial criteria and standards for consistent reporting and tracking of Data Management, Accounting and Banking departments. Co-created an employee recruiting program to select the optimal candidates for open positions. Celebration World Resort 1999 2003GENERAL MANAGER Directed the opening of a 168-unit Timeshare project from the beginning of construction to on-going operations. Implemented personnel training procedures to ensure 120+ associates contributed to a high level of guest satisfaction. Recruited and developed operations team. Created and implemented Standard Operating Procedures. Implemented a successful revenue management system to improve yield and optimize revenues. Created all departmental operating budgets for the 3 resorts. Westgate Resorts 1992 1999ASSISTANT GENERAL MANAGER Responsible for operations and 210+ employees consisting of front office, housekeeping, engineering and quality assurance. Assisted in loss prevention, accounting and human resources for 1500-unit Timeshare Resort. Developed customer service training for all department. Improved operating procedures for the front office resulting in smother resort operations, improved staff morale and superior customer service. Designed various forecast model to ensure accuracy of engineering and housekeeping reports. Was instrumental in successfully implementing a computer system for all departments throughout resort operations.Resume, Candidate's Name P a g e 4EDUCATION AND AWARDSMid-Florida Technical School, American Hotel Motel Association Diploma 1992 -1993 CAM (Condo Association Manager) License 1991Certified Room Division Specialist Award 1993RRP (Register Resort Professional) ARDA 2008Leader / Manager of the Year 2012RAM (Registered Apartment Manager) Designation 2016 |
