| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateIndianapolis, IN 46255 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.PROFESSIONALSUMMARYSKILLS Good listening skillsInbound and OutboundCalling Teamwork Customer service MS Office ClaimsProfessional telephonedemeanor Service recommendations Problem-solving skills Inbound Customer Service First Call resolutionCustomer ComplaintResolution New Product InformationDocumentation andreportingInsurance IndustryExperienceClaim Processing SystemSoftware Call Center Operations Inbound Customer CallsCall Volume and QualityMetricsCLAIMS SPECIALIST 04/2021 to CurrentGEICO, Government Employees InsuranceCUSTOMER CARE REPRESENTATIVE 06/2015 to 04/2021Lowes Call CenterWORK HISTORY Followed up with customers on unresolved issues. Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.Provided advice to customers regarding claims, rights and insurance processes to prevent disputes. Checked documentation for accuracy and validity on updated systems. Generated, posted and attached information to claim files. Processed and recorded new policies and claims. Verified client information by analyzing existing evidence on file. Helped average of 90 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.Responded to customer needs through competent customer service and prompt problem- solving.Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Helped large volume of customers every day with positive attitude and focus on customer CALL CENTER AGENT 01/2013 to 06/2015Temp Agencysatisfaction. Navigated multiple computer systems and applications to find information. Logged call information and solutions provided into internal database. Trained new employees on best practices and customer care procedures to eliminate inefficiencies.Analyzed customer feedback for process improvements to achieve long-term business objectives. Resolved concerns with products or services to help with retention and drive sales. Managed supplier deliveries around client needs to increase client retention. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Attended telephone skills and program information training sessions to boost aptitude. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.Enrolled patients within and explained Affordable Healthcare & Indiana Market Place Medicaid Plans.Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Responded to customer calls and emails to answer questions about products and services. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.EDUCATION Northwest High School, Indianapolis, IN |
