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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Island DriveStone Mountain, GA Street Address
EMAIL AVAILABLE; PHONE NUMBER AVAILABLEEDUCATION:Tennessee State University, Technical Engineering Street Address -1994 Honors Presidential ScholarshipDeVry Institute of Technology, Decatur, GA, Computer Information systems. 1998-2001 Honors: Deans ListSUMMARY OF QUALIFICATIONS:Over 20 years of management and leadership experience Knowledge of SS7 protocol; understanding of GSM, UMTS and LTE technologies; fifteen (15) + years of experience in analytical problem solving; knowledge of OSI model; familiar with network architecture; excellent written and oral communication skills; knowledge of network maintenance and provisioning with alarm management platforms; experience with multiple programming languages; strong organizational, technical writing and time management skills; self-motivated with ability to work independently and within a teamPROFESSIONAL EXPERIENCE:RESTAURANT PLANNING GROUP/ SUPREME BURGER 2020-Present MANAGERRun day to day OperationsStaffing and SchedulingCatering Engagements and CoordinationEmployee time management and timesheets for payroll Project Manager for subcontract Meals On Wheels Atlanta 2022-Present Responsible for daily delivery of hot meals to be served at 5 Dekalb County Senior Centers Daily communicationDaily coordination for home delivery drivers and senior center staffing Inventory Management for Senior CentersAT&T Specialist-Network Operations Control / Lead 2015 2020 AT&T NTWK PERFORMANCE MGT & OPS Atlanta, GA Receive, analyze and resolve inquiries and requests for assistance from external and intercompany contacts with a high level of efficiency Trouble management Analyze applications to determine the source of problem and next steps toward resolution Track and report progress of issues affecting customers services Manage internal and external communications specific to each customer Documented best practices for Network Customer Support Project managed provisioning of network services Communicate with customers, sales teams, and other internal/external departments regarding network service Interact with all levels of management to ensure quality service Peer to peer instruction and guidance Monitor and resolve escalations both internal and management Monitor and manage workload and allocate resources Monitor, support, drive, and resolve network outages Shift synopsis and handoverTier 3 National Data Support/ TrainerAT&T Mobility, Atlanta, GA 2009 - 2015 Initial fault isolation support for internal and external customers Assists in the rapid assessment of nature and severity of customer issues to initiate creation of outage tickets for resolution Supports technical teams maintaining current technologies Displays thorough understanding of investigative processes maintaining quality audits above 98% and returned rates > 2% Developed training criteria implemented through web-based media and leader- led Trained outsourced partners and internal personnel on network processes, procedures and tasks SME for data related network issuesProduct Analyst III / Senior Specialist Customer Service AT&T Mobility, Atlanta, GA 2005 - 2009 Troubleshot wireless data issues across multiple interdependent network elements Assisted in managing Clarify Team including tracking, trending, case management and assignment, call back queue management, management team escalation/research, training and department support Isolated and escalated undocumented wireless data issues in various regions Project manager for ATT Messages, Microcell concierge, and MMS network delivery Created and documented methods and procedures to ensure Clarify data trouble tickets handled efficiently; maintained department SharePoint informational Knowledge Base Served as a liaison between multiple departments and vendors to resolve network and content issues |
