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Click here or scroll down to respond to this candidateCandidate's Name
Naperville, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER PROFILEAn experienced general manager with 27 years experience in the automotive industry (foreign and domestic) recognized for an exceptional blend of expertise in achieving profitability, customer satisfaction, and operational efficiency. Prioritizes the customer experience across all dealership operations, from sales to service, parts, and body shop, crafting unforgettable experiences that build loyalty and repeat business. Ensures high customer service standards, customer satisfaction measures, brand loyalty, and differentiates the brand in a competitive market with innovation and customer-centric strategies. At the core of these strategic priorities lies a commitment to operational excellence and cost efficiency, underpinned by servant leadership, mentorship, and superior collaboration skills. These qualities empower teams to exceed expectations, driving the dealership toward unparalleled growth and profitability. Demonstrating confidence and competence in all aspects of automotive dealership provides an unparalleled, comprehensive leader.CAREER HIGHLIGHTSStrategic Profit Margin Enhancement: Through strategic pricing, inventory management, and finance penetration improvements, increased net sales an average of 37% within three years.Sales Leadership: Led unprecedented sales achievements as the top salesperson for ten consecutive years and achieved the highest CSI for 14 years. Boosted dealership performance, achieving GM Elite Leader status, recognized as a top 250 dealership within a base of 3,500 dealerships nationally. Consummate in all brands foreign and domestic.Innovative Team and Process Optimization: Revolutionized operational processes and team dynamics, reducing staff from 120 to 80 without sacrificing productivity or service quality. Transformed Service and Parts Departments processes leading to vastly improved book time. Completed audit of parts culminating in removal of obsoleted inventory and holding costs. PROFESSIONAL EXPERIENCEADVANTAGE Auto Group* Hodgkins, IL, 2020 - 2024General Manager/General Sales ManagerStrategic Sales and Profit Growth: Increased net sales an average of 37% over three years to ensure higher profitability via buying more inventory, reduced expenses, and aligning vendor expenditures. As General Manager/General Sales Manager, maintained unit sales 3% above forecast, with a notable 37% favorable to forecast total in early tenure, demonstrating adeptness in financial planning and sales strategy.Operational Efficiency and Market Penetration: Achieved significant operational results by reducing inventory turnover times, doubling finance penetration per unit from $800 to $2,000, and minimizing aged inventory, underscoring a robust approach to dealership management and market positioning.Leadership and Team Development: Streamlined staffing from 120 to 80 employees, maintaining efficiency and fostering a dynamic, cross-functional team environment.Customer Service Excellence and Process Improvement: Maintained a 5.0 CSI rating on Google and exceeded manufacturer assignments. Crafted purpose and mission statements for and ensured that all financial and customer service goals were surpassed.Streamlined Service and Parts Departments: Designed process for Service and Parts team that led to improved book time via assigning work to best aligned staff and having a runner for parts. Audited Parts Department and removed all obsolete inventory thereby reducing carrying costs. Candidate's Name
Naperville, IL 630 742 2726 EMAIL AVAILABLE ADVANTAGE OF BOLINGBROOK, Bolingbrook, IL, 2006 - 2020 General Sales Manager and Finance Director (2017-2020) Used Car Manager (New and Pre-Driven) (2008-2017)Finance Manager (2006-2008)Customer Service Excellence: Maintained the highest customer satisfaction index for 14 years.Mentorship and Financial Expertise: Provided training and mentorship to new team members while mastering subprime finance requirements, enhancing team capability and customer service.Cross-Functional Development: Expanded knowledge via opening and closing ROs and Service Orders.Financial Acumen: Ensured expenses were properly accounted for and reduced as necessary. Reviewed, approved, and denied expenses for daily activities. Worked with/led accounting and finance teams to provide superior financial reporting. Aligned with the comptroller for monthly, quarterly, and annually financial statements and budgets. Purchased and whole-sale vehicles. BOLINGBROOK CHEVROLET, Bolingbrook, IL, 1999 2006 SalespersonConsistent Top-Tier Performance: Consistently ranked among the top 3 sales performers, highlighting an unwavering commitment to excellence and competitive achievement.Sales Leadership: Top salesperson for 10 years, averaging over 40 monthly vehicle sales. ED JAMES CHEVROLET, Bolingbrook, IL, 1997 - 1999Salesperson and PorterEarly Career Sales Mastery: Quickly grasped sales roles and responsibilities, achieving a position among the top 3 sales performers, demonstrating early proficiency and ambition in the automotive sales field.*Chevrolet, Acura, Nissan, Honda, Chrysler, Dodge, Kia EDUCATION AND TRAININGNational Dealer Automotive Association (NADA), 2020 Academy graduate Attained vast knowledge and experience for all automotive dealership operations. Mastered business acumen leading to enhanced techniques, analysis, and strategies. Applying skills attained in courses to real dealership activities: financial statement flows, using composite tool for absorption calculation of fixed and variable operations, impact of sales/service/parts on bottom line, calculations used for efficiency, and SWOT analysis to determine departments contribution and improvement recommendations, as necessary. Used 20 Groups as a catalyst of success.Leadership Personality Training Joe Verde Sales Training BEVILL STATE, Hamilton, ALBusiness Administration and Finance CoursesEXTRACURRICULAR & VOLUNTEER ACTIVITIESFeed My Starving Children - Organized team to pack food A.D.O.P.T (Pet Rescue)Knights of ColumbusHoly Spirit Catholic Community - Pastoral Counsel, Eucharistic Administrator, Greeter and Usher REFERENCESMike Rakos (President Bolingbrook Chevy) Anna Krzysiak (Exeter Auto Finance) PHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLEGreg Elmore (Sr. Client Trainer - Cox Automotive) Tim Jarrell (Ally Financial) PHONE NUMBER AVAILABLE 224-828-2778 |
