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Click here or scroll down to respond to this candidateCandidate's Name
Street Address (C) PHONE NUMBER AVAILABLE EMAIL AVAILABLE RELEVANT EMPLOYMENT HISTORYTransitional Care Liaison Wellbe Senior Medical 550 Warrenville Rd, Suite 300 Lisle, IL 60532 August 2023- Present Traveled to hospitals in Northern Chicago and the surrounding west/northwest suburbs facilitating patient transition of care back to their homes upon discharge from hospital. Coordinated services with an interdisciplinary team to ensure patient needs were resolved quickly and efficiently. Educated unengaged patients on services and benefits they qualified for through Wellbe services and providers. Average at least 5-10 patient visits per day, 4 days per week, 80-120 patients per month. Averaged 16-25 appointments scheduled per month. Developed relationships with hospital staff such as nurses, receptionists, social workers, and case managers in order to ensure clear and effective communication for patient discharge plans. Reported market metrics to supervisors, developed new outreach workflows, refined messaging and patient communication, and developed quarterly goals.Diabetes Screening Program Coordinator and Patient Navigator University/Rutgers Hospital Newark 90 Bergen St Newark, NJ 07103: March 2022- July 2023 Design, execute, and refine recruitment strategies for a Type 1 Diabetes screening program by drafting and finalizing flyers, pamphlets, and educational materials using Adobe suite, as well as composing workflows, recruitment scripts/guides, and surveys for program analysis. About 25+ patients per week were screened. Find and approach potential screening recruits, provide them information, and document both those who do and do not participate in screening along with reasons for both. Develop and deploy budgets and resources to get optimal outcome of campaigns for desired metrics. Obtain authorizations for outpatient procedures for pediatric subspecialty departments of endocrinology, cardiology, pulmonology, and gastroenterology for patients with NJ medicaid/medicare plans. I ensure over 55+ procedures are authorized weekly. Make sure 60-80 patients per day have referrals and up to date coverage, 300-400 patients weekly, and 1200-1600 patients monthly. Properly facilitate billing procedures using ICD 10 codes and CPT codes. Obtain medical authorizations for medications and schedule delivery of medications Worked with an extensive referral system reaching out to patients to schedule procedures, authorize the referrals with primary care doctors and authorizations in order to close the loop on up to 100-200 referrals weekly. Schedule MRIs, endoscopies, biologic infusions, echocardiograms, sleep tests, and cardiac stress tests Follow up and maintain relationships with patients and parents in order to further monitor their care Guide patients through NJFamilycare insurance plans Patient Services Representative University/Rutgers Hospital Newark 140 Bergen St Newark, NJ 07103: December 2021-March 2022 Guided patients through check in, registration, and attending appointments using Epic. Answered and assisted 60 to 75 incoming callers daily with general inquiries regarding appointment scheduling, general facility and procedure information, general requests and issues while making upwards of 20 calls to patients per day to alleviate patient concerns. Managed high volume of patient traffic and perform any tasks management deemed necessary for efficient patient care. Patient numbers weekly were anywhere from 300-375+ patients, 1200-1800+ patients a month. Medical Office Assistant Fordham Medical Complex 375 E Fordham Rd Bronx, NY: June 2009-August 2013 Organized patient medical records and led transition from paper charts to electronic medical records through Eclinicalworks. Performed general administrative duties for a busy outpatient private practice in the south Bronx, servicing underserved and low health literacy community, mostly Spanish speaking with little to no English fluency. 30+ patients were scheduled plus 7-10 walk-ins per day. Answered all incoming calls, scheduled appointments, managed referrals, secured priority appointments for Cat scans/MRIs. Organized transportation for patients, acquired prior authorizations for prescriptions, sourced test results, verified insurance, and followed up on appointments at other facilitiesSKILLS Extensive background in customer service and excellent interpersonal skills Knowledge of Google Adwords, Google Analytics, Facebook/Instagram ads, social media marketing, digital marketing Proficient in Microsoft Office, Adobe Photoshop, Adobe Illustrator, Final Cut Pro Language Proficiency: English & Spanish, Spanish Language Medical Translator Certification. EDUCATIONBachelor of Arts: Marketing, 2016St John's University, Queens, NY[Principles of Management, Integrated Marketing, Advertising, Operations Management, Business Law, Entrepreneurship, Marketing Research, Accounting, Economics, Financial Services Marketing] |
