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Contact - EMAIL AVAILABLE PHONE NUMBER AVAILABLE/PHONE NUMBER AVAILABLE-primary numberPROFESSIONAL PROFILEPatient-centered professional with 6+ years healthcare industry experience and a collaborative approach to assess, plan, facilitate and advocate for options and services. Communicates effectively in order to meet individual needs and coordinate available resources in order to promote quality outcomes.Accustomed to working with vulnerable populations.Well-organized, manages time and priorities in multi-task environments.Communication skills needed to provide healthcare and community setting support and advocacy.Proficiencies: Microsoft / MS WordLearning SpanishKEY QUALIFICATIONSBasic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality LegalitiesCommunity Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis InterventionHuman Growth & Development Individual & Family Life Cycles Self Care Strategies Appropriate BoundariesPreventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable PopulationsSocial Welfare Systems Competencies Cultural Diversity & Social Group Dynamics Ethical & Value System IdentificationEDUCATIONUltimate Medical Academy Associate of Science Degree Health and Human Services, 2018Seneca High School High School DiplomaAugust 2002-May 2005RELEVANT PROFESSIONAL EXPERIENCESeven Counties Service Health Information Specialist2 01/2022-presentScan Paperwork into clients charts.Order interpreter for non-speaking English clients.Taking inbound call/making outbound callsScheduling appointments for therapist and for the doctorMaking evaluation appointments for the DoctorTaking the lead with the infection control/ safety care coordinatorSecondary Medical SchedularProcess Refill Request for the DoctorsVerify treatment plans so that appointment can be made in a timely manner.Dare to Care CoordinatorProcess social security letters.Process school Referrals.Process Refill Request for the DoctorsVerify treatment plans so that appointment can be made in a timely manner.United Health Group Insurance Specialist -Louisville Ky (work from Home) 11/2020-11/2022Communicate with customers and Dr. Office via inbound calls.Verify the clients insurance and verify if claims were processed correctly.Submit claims to the appeal department to so that claims could be reprocessed.United Health Groups Optum - Jeffersonville, IN 11/2018 11/2019Pharmacy Customer Services CoordinatorCommunicate with customers via inbound phone calls.Process orders, address concerns and fill out medication information.Organize workflow processes and understand HIPAA regulations that affect patient privacy and security.Homestead Senior Care - Louisville, KY 08/2016 01/2018CaregiverProvided personal and homemaking services to elderly, convalescent and disabled persons.Duties included checking pulse and respiration, helping with prescribed exercises, changing dressings and providing emotional and psychological support.Maintained accurate and up-to-date records of services performed.Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.Humana - Louisville, KY 09/2014 - 08/2016Billing and Enrollment SpecialistPerformed duties related to enrollment of Humana recipients.Reviewed applications, entered data into system, and submitted to appropriate department.Followed up on missing information and resolved discrepancies with member status data.Vision World - Louisville, KY 05/2005 - 07/2007Optometric TechnicianOversaw administrative duties including answering phones, charting, updating and filing patient records, greeting patients, completing insurance forms, scheduling appointments and handling billing.Handled insurance authorizations and confirmed eligibility.Clinical duties included assisting the optometrist during examinations.ADDITIONAL PROFESSIONAL EXPERIENCEUncle Sam's Childcare - Louisville KY 03/2007 - 04/2008Childcare Development ProfessionalAssured high priority of health and safety of the children.Established appropriate limits to provide a fun, safe, and positive experience.Completed incident and accident reports as necessary.Set a positive example in conduct and maintained safety and cleanliness of the establishment.VOLUNTEER EXPERIENCEDare to Care - Louisville, KY 06/2014 - 07/2015VolunteerProvided food to those in need via food drives and donations. |