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Click here or scroll down to respond to this candidateCandidate's Name
Lewisville, TX Street Address *564*1586EMAIL AVAILABLELINKEDIN LINK AVAILABLEProfessional Summary:Results-oriented Support Engineer with a strong track record in problem-solving, technical troubleshooting, and cloud administration. Skilled in Azure AD, security policies, and enterprise application management. Recognized for advanced technical acumen and a diligent, forward-thinking approach. Seeking opportunities to contribut expertise and drive impactful solutions.Key Skills: Microsoft Entra Administration: Proficient in administering and maintaining hybrid and cloud-only identities across multiple Entra ID tenants. Azure AD Connect and Azure AD Cloud Sync: Skilled in configuring and supporting synchronization between on-premises Active Directory and Azure Active Directory. Conditional Access Policies: Experienced in creating and managing policies to control access based on various conditions. Security Policies Management: Adept at maintaining and enforcing security policies to safeguard organizational data. Enterprise Application Management: Capable of overseeing all aspects of enterprise applications. Cloud Device Administration: Competent in managing cloud-based devices. Technical Troubleshooting: Skilled at diagnosing and resolving technical issues efficiently. Microsoft 365 License Management: Proficient in managing licenses for Microsoft 365 services. IT Governance and Compliance: Knowledgeable about IT governance practices and compliance requirements. Network Administration: Familiar with network setup, maintenance, and troubleshooting. Customer Support: Experienced in providing front-end customer service and assisting users effectively.Experience:Microsoft Entra ID AdministratorAPR Consulting, Dallas, TX July 2023 June 2024 o Administered and maintained hybrid and cloud-only identities across multiple Entra ID tenants, ensuring seamless user access and security. o Created and managed Conditional Access Policies and Security Policies, enhancing data protection and compliance.o Supported Azure AD Connect and Azure AD Cloud Sync configuration, optimizing identity synchronization.Candidate's Name
Lewisville, TX 214*564*1586EMAIL AVAILABLELINKEDIN LINK AVAILABLE2o Monitored and managed all aspects of Enterprise applications, contributing to a smooth operational environment.Customer Support EngineerInsite Global(Contract at Microsoft), Dallas, TX Oct 2021 May 2023 o Provided front-end customer service to Microsoft customers, resolving technical issues promptly.o Scoped and analyzed customer issues, applying effective troubleshooting techniques. o Documented technical steps and research information, ensuring efficient problem resolution.o Assisted customers in managing Azure Subscriptions and Microsoft 365 Licenses, fostering positive user experiences.Customer Support EngineerKforce (Contract at Microsoft), Dallas, TX Feb 2020 June 2021 o Provided front-end customer service to Microsoft customers, resolving technical issues promptly.o Scoped and analyzed customer issues, applying effective troubleshooting techniques. o Documented technical steps and research information, ensuring efficient problem resolution.o Assisted customers in managing Azure Subscriptions and Microsoft 365 Licenses, fostering positive user experiences.System Administrator/Microsoft 365 AdminNtegrated Consulting, Dallas, TX Oct 2012 - Dec 2019 o Installed security and functionality patches, maintaining system reliability and protection.o Designed preventive maintenance schedules, minimizing downtime and hardware faults.o Managed employee onboarding and offboarding, streamlining processes. o Provided Identity Access Management for AD DS and AAD, ensuring secure user access.o Migrated Exchange on-premises environment to Office 365 online, improving collaboration and productivity.o Delivered Tier 2 and Tier 3 support, resolving complex technical issues effectively. Candidate's Name
Lewisville, TX 214*564*1586EMAIL AVAILABLELINKEDIN LINK AVAILABLE3Sr. Application Operation SupportGENESIS 10, Plano, TX Sep 2011 - Oct 2012o Managed software development and support, adhering to formal specifications and design practices.o Implemented consistent coding practices, ensuring robust applications. o Provided 2nd and 3rd level technical support, maintaining system availability. Information Technology ManagerTexasLending.com, Dallas, TX Jun 2007 - Oct 2012 o Led architecture design, implementation, testing, and deployment, driving organizational success.o Implemented enterprise security strategy, safeguarding network and hardware assets. o Managed IT department operational budget, optimizing resource allocation. o Analyzed network security and infrastructure, proactively addressing vulnerabilities. Sr. Helpdesk AnalystHomefield Financial, Irving, TX May 2006 - Jul 2007 o Provided Tier 2 IT support, assisting non-technical users effectively. o Managed support interactions using ticketing systems, ensuring efficient tracking. o Trained users in hardware and software use, promoting self-sufficiency. o Documented support interactions, facilitating future reference. Exchange Server Support EngineerMicrosoft (Contract), Irving, TX Mar 2004 - Apr 2006 o Provided end-to-end support for Windows servers and Exchange environments, ensuring system stability and smooth operations.o Implemented effective technical solutions to address customer issues promptly, resulting in increased satisfaction.o Recommended software and hardware modifications to optimize performance, reduce lag time, and enhance overall speed.o Collaborated closely with clients to identify root causes of computer problems, fostering clear communication.o Documented technical issues and solutions, maintaining accurate logs for future reference.o Leveraged remote connections to install programs and applications on clients computers.o Proactively resolved network congestion issues and bottlenecks, improving system performance.o Escalated and resolved complex issues with knowledgeable support and a commitment to quality service.Candidate's Name
Lewisville, TX 214*564*1586EMAIL AVAILABLELINKEDIN LINK AVAILABLE4Education:New Horizons Computer Learning Centero 6438 Implementing and Administering Windows SharePoint Services 3.0 in Windows 5061 Implementing Microsoft Office 2007 SharePoint Server SMU School of Engineering: Microsoft Certified Professional: Managing and maintaining a Microsoft Windows Server 2003 CompTIA A + Certified CompTIA Network + Certified Productivity Point International: MS Exchange 5.5 Concepts and Administration Software Academy: Mac Systems 7.5: Introduction and OS/2: Introduction |
