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EMAIL AVAILABLEMobile # PHONE NUMBER AVAILABLESan Antonio, TexasEMPLOYMENTRemote Support Services (RSS) L-1.5 Technician05/06/2020  Currently : HCL @ USAA, San Antonio, TXRemote Support Services (RSS) L-1.5 Technician10/22/2018  05/05/2020: Millennium Group @ USAA, San Antonio, TX04/30/2018  08/21/2018: Millennium Group @ USAA, San Antonio, TXRepair remote workers network connectivity issues.Remote Hardware and Software trouble shooting.Diagnose problems with Software, Connectivity, VPN's, Routers, Thin Clients and Laptops.Deskside Support Technician II06/02/2014  03/14/2018: Acro Service Corp @ Northrop Grumman, San Diego, CaDesktop & Laptop - Hardware trouble shooting and repair.Software Installs & Upgrades & Windows 10.Refresh Desktops & Laptops.Computer Refresh & Repair Technician04/03//2013  04/17/2014: Proven @ GD / NASSCO, San Diego, Ca - Refresh ProjectReplaced old XP Laptops and Desktops computers with new Win-7 systems.Back-up and Restore End Users data.Re-image PC's, and install software.Hardware trouble shooting and repair.05/01//2012  03/30/2013: Milvets @ HP, San Diego, Ca - County of SD Refresh ProjectReplaced old XP Laptops and Desktops computers with new Win-7 systems.Back-up and Restore End Users software.Re-installed local printers.Computer Refresh Technician06/28//2010  07/22/2011: Pomeroy IT Solutions @ Kaiser Permanente, San Diego, Ca02/01//2010  06/25/2010: Mastech @ Kaiser Permanente, San Diego, Ca01/06//2009  09/25/2009: Mastech @ Kaiser Permanente, San Diego, CaImage and/or Re-image computers.Replaced old computers with new systems.Restored backed-up software and Installed new software packages.Re-installed network and local printers.Record complete asset information on each new installed system.Deskside Technician II2/2008  9/2008: Siemens IT Solutions & Services @ Genzyme, San Diego, CaComputer Repair, hardware and software on 2 sites for 100 end users.Digital and Analog Phone Wiring & Installs - Punch downs and trouble shooting.Software: OS 2000 & XP, MS Office 2000 & 2003, Outlook, Adobe, Ghost.Conference Support, Clean room and Lab environments.4/2004  2/2008: Siemens IT Solutions & Services @ Biogen-Idec, San Diego, CaComputer Repair, hardware and software on a 500+ user site.Digital and Analog Phone Wiring & Installs - Punch downs and trouble shooting.LaserJet printer trouble shooting and repair.Software: OS 2000 & XP, MS Office 2000 & 2003, Outlook, Lotus Notes 6, Clarify, Adobe, Novell environment, Altiris, Ghost, Remote Control SMS & Timbuktu, Web-X & VideoConference Support, Snag-it 8, Roxio & Nero, Clean room and Lab environments.CERTIFICATIONSA+ (CE8DAT1965)HP - Accredited Platform Specialist:HP Commercial Desktops, Workstations and Notebooks (2018)Dell Certified - Desktops and NotebooksEDUCATION6/1998 Coleman College, La Mesa, CaCertification - Network Applications Certification9/1987 Muir Technical College, San Diego, CaComputer/Electronics Repair Certification