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Title Customer Service Quality Control
Target Location US-CO-Aurora
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To seek the position of professional in Customer Service Representative &Management, which provides an opportunity to utilize my training, experience, and interpersonal personal skills, while affording me the opportunity for career growth. Authorized to work in the US for any employerWork ExperienceWarehouse Clerk/Shipping & ReceivingVelan Inc - Missouri City, TXMay 2022 to February 2024 Answering and directing phone calls, answering emails Greeting walk-in customers / potential connections Billing & Scheduling shipmen Organize filing cabinets Keep important documents updated and organized Save updated papers and billing docs hard copy and e-files Keep office neat and organized Inventory control of the warehouseQuality Control Inspector LeadAxalta Powder Coating - Houston, TXSeptember 2019 to December 2022 QC lab troubleshooting: formula adjustment, rework adjustment, QC lab equipment, etc. Contact chemist/technical team for troubleshooting as necessary Monitor CNC Demonstrate critical thinking and decision-making skills. Effective communication with production leadership and site management. Effective time management to meet production demand and operational workflow. Follow up recommendations or opportunities discussed during meetings Manage and maintain the storage and retention of Quality Control Cards, color standards and other critical elements of the quality department. Maintain and manage batch retains (1 year retains) Create and store color standards as needed. Maintain calibration of all required equipment and tools. Spectrophotometer Keep stations CleanMachine Operator/Production WorkerFiserv - Houston, TXAugust 2016 to June 2019 Preform quality checks Confirm quantity produced is correct Ensure the batch is correct per the job ticket Control and adjust machine settings, according to job ticket. Feed material/parts to semi-automated machines. Inspect parts with precision and measuring tools. Test machines periodically. Performing data entry to update system and performing quality checks Operating and monitoring equipment to process work according to instructions and/or client expectations, as well as setting up and calibrating equipment per guidelines and/or job specifications Verifying accurate material used and ensure embossing is completed in accordance with industry standards 11. Understanding, interpreting, and abiding by OSHA regulations Clean area work stationEducationMedical trade school in Phlebotomy - Scranton, PAJanuary 2017 to August 2019High school diplomaPenn foster - Scranton, PAMay 2012 to May 2013Skills Detailing Shipping, receiving & assembly Customer service experience Microsoft office suite Laboratory experience Quality Control & Inspection Calibration & Quality assurance CNC Typing Data entry Customer service Bilingual Microsoft Word Spanish Computer skills Communication skills Microsoft Excel Microsoft Office Cash handling Quality control Quality assurance Assembly Data analysis skills Bore gauges Laboratory experience Medical office experience English Driving ASME codes & standards QuickBooks Microsoft Outlook Accounting Organizational skills SAP Packaging Factory Manufacturing Warehouse experience Cash register Product demos Multilingual Phone etiquette Retail math Sales Microsoft Powerpoint OSHA Management Manufacturing facility Administrative experience Accounting software Order entry Technical writing Calipers SharePoint Micrometer Filing SAP ERP ERP systems Shipping & receiving HACCP Databases Hospitality Hotel experience Front desk Restaurant experience Basic math Time management Retail sales Food service Food industry Hand tools Flexo press Mechanical knowledge Document management Guest services Outbound calling Office experience Marketing Dispatching Law enforcement Social media management HIPAA Writing skills Clerical experience Care plans Prepress Car wash Load & unload Caregiving Senior care Home care Supervising experience Home health Windows Inventory control Copywriting Continuous improvement Experience with children Childcare Security Law office Communication skills Customer service Sales Leadership Human resourcesCertifications and LicensesCPR CertificationOSHA 10First Aid Certification

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