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Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE/smartones2019@gmail.comEducationFayetteville State UniversityBachelor Of Arts, HistoryNCFAC-FSUNAA Member 2016FSU Roots Member-Claw Conference 2008Northcentral UniversityMaster Of Education, Educational LeadershipDecember 2017Western Governors UniversityMaster Of Education, Elementary EducationInitial Licensure/CE/K-12Commencement May 2025Professional ExperienceRemote Talent 2023-presentClass Dojo TutorProvide students with tailored assessments for each subject and grade level.Specialize in grade 4th-6th grade Writing and ReadingCreate additional materials based on your childs interests and learning needs.Structured classes via ZoomConduent Business 2019-presentRemote Senior Support SpecialistEngaged in chat/phone conversations with customers, providing advanced technical support and troubleshooting assistance for Apple ProductsResolved complex customer issues by researching and investigating problems, collaborating with internal teams, and leveraging technical knowledge and resources.Escalated critical issues to appropriate internal teams, monitored the progress of resolutions, and followed up with customers to provide updates and ensure satisfaction.Acted as a subject matter expert, providing training, and mentoring to junior chat support specialists, and sharing best practices and industry knowledge.Maintained accurate records of customer interactions, case details, and solutions provided in the chat support system.NYC Department of Education 2017-2021Per-diem teacher/Curriculum Developer- Social Studies- K-12High School of Law and AdvocacyNew York, NYEmployed by New York City public schools as needed, long-term contractual teacher/google classroom content liaisonContinue student learning along the continuum established by the principal.Planning lessons and regents test prep/sat/act prepCurriculum development: designing and developing history and social studies curriculum materials aligned with state standards and educational best practices.Technological proficiency: proficient in using Google Classroom, learning management systems, multimedia resources, online research tools, and collaborative platforms.Subject matter expertise: extensive knowledge of historical events, cultural phenomena, and social issues, enabling the development of relevant and engaging content.Harriett Tubman School/PTO 2011-2016Assistant Director/Finance AdvisorNewark, NJOverseer of operations for expenses, tuition, and services for the school-base childcare program.Maintained the standards and procedures set forth by the NJ Childcare Licensing Office.Effectively performs and monitors funds for income and expenditures; calculates, prepares, and revises accounting and budgetary data; balances and reconciles posted accounts and budgets as required.Responsible for setting and confirming appointments, interviews, and new hire orientation.Conducts audits and expense reports for the office of childcare licensing.Meeting minutes digital reporterManage scheduling and prepare agenda items and other required information for meetings, workshops, and other events.Direct communication with personnel and outside agencies to exchange information and resolve issues or concerns.Harriet Tubman School/PTO Childcare 2008-2011Head Teacher Newark, NJResponsible for opening/closing the before/aftercare every day.Prepared weekly lesson plans for various subjectsCoordinated field trips during the school year and for the summer.Differentiated instruction and tiered assignments for different student levels.Designed and organized the classroom by coordinating clear and consistent rules.Motivated students to learn by providing hands-on and fun activities.Special TrainingNotary Public Of New Jersey Commission 2/24/2025WGU Excellence Award- Essential Practices for Supporting Diverse Learners June 2023New York State Substitute Teacher License 2017Child Abuse Prevention/ Reporting Trenton- September 2017CPR/First Aid Certified Red Cross-August 2016Professional Management Training January 2015- Essex County CollegeLearn To Teach July 2012CFACP Certified -Trenton May 2015Professional References1.Mr. John Wade: Learn Two Teach(Owner)178 Watchung Ave West Orange Nj 07052Phone:PHONE NUMBER AVAILABLE2.Mrs. Pearlie Kilgore: Harriet Tubman Pto(Director)504 South 10th StreetNewark Nj 07102Phone: PHONE NUMBER AVAILABLE3.Mr. Gene St. Fleur: Commerce Downtown Kitchen(Owner)1136 Raymond Blvd.Newark, Nj 07103Phone:PHONE NUMBER AVAILABLE4.Dr. Cheryl Middleton: Nchc Services (Dentist)750 Garden StreetUnion Nj, 07083Phone:PHONE NUMBER AVAILABLE/pre> |