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Candidate's Name
Camillus, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceKey Holder/SupervisorTalbots - Fairmount, NYOctober 2022 to PresentOpen and close store.Assist customers in their needsRegister Operations: Cash, Credit/Debit Card.Visual Updates for floor resetsAssist other Team membersCoach Team MembersCustomer Service Desk AssociateLowe's - Camillus, NYNovember 2015 to February 2020Provided fast/effective customer service by handling help desk support: answered customers' questions in person and on the phone, resolved their issues, and calmed them down when they were angry.* Kept customer service records in a database and reported on the number of calls and issues resolved and not resolved immediately.* Opened and closed the store, assisted other associates, opened new accounts, handled cash, input orders, and trained new employees.Merchandise AssistantJCPenney - Syracuse, NYNovember 1997 to November 2000Customer Service Front End MentorCredit Collection ManagerSuburban Foods - East Syracuse, NYApril 1987 to April 1992EducationDiplomaForest Park Senior High - Forest Park, GAJune 1982Skills Customer service Typing Help Desk Active Directory Software Troubleshooting Analysis skills Communication skills Basic math Computer skills Cash handling Sales Front desk Mobile DevicesAssessmentsCustomer service  ProficientMarch 2020Identifying and resolving common customer issuesFull results: ProficientSales skills  ProficientSeptember 2020Influencing and negotiating with customersFull results: ProficientRetail customer service  ProficientApril 2022Responding to customer situations in a retail setting Full results: ProficientCustomer focus & orientation  ProficientAugust 2022Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.