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Click here or scroll down to respond to this candidateCandidate's Name
cj DeniseProfessional SummarySelf-starting Custodian with team player mentality.Skilled at staying on task and meeting deadlines.Results-drive Customer Service Representative excels in any position or environment using solid skills and past experience. Collaborates with others to meetdeadlines and goals. Communicates effectively with co-workers and customers. Cleaning servicesprofessional successful at managing team of 5custodians on variety of commercial maintenanceprojects. Brings extensive network of outside contacts for specialty repairs. Skilled cleaning team member bringing years of experience in commercial andinstitutional environments. Effective at workingindependently to manage cleaning needs in allbuilding areas. Proficient in operating equipment, handling chemicals and restocking supplies.Trustworthy individual with 30+ years of experience cleaning houses, and school buildings. Dynamicorganizational, Customer Service andCommunication skills. Known for completing verbaland non verbal within required timeframes.Personable Customer Service Representative andself-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Structured customer service enthusiastically completes cleaning tasks and offers skills in light maintenance.Multitasking and attentive individual willing to work any available shift. Excellent team worker whocooperates to complete large jobs quickly.Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-qualityservice, timeliness and thoroughness in any cleaning ContactAddressCamden, Tennessee, 38320PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEmSkillsHAZMAT knowledgeVery GoodSkilled housekeeperExcellentMS OfficeVery GoodAttention to DetailExcellentAnalytical and CriticalThinkingExcellentWritten CommunicationVery GoodProblem-SolvingVery GoodGood Telephone EtiquetteExcellenttask. Reputation for punctuality and dependability. Thorough and reliable customer servicerepresentative experienced in providinghousekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventoryand supplies and organizing laundry services. Clear communicator when interacting with team andcourteous, professional attitude with guests.Organized customer service representative withsuccessful history of managing competing priorities and meeting challenging performance targets.Works well under pressure to complete physically-demanding work. Safety-oriented team player withstrong attendance record. Hardworking andpassionate job seeker with strong organizational skills eager to secure entry-level Customer ServiceRepresentative position. Ready to help teamachieve company goals.Work History2022-03 -2022-05JanitorABM Janitorial Services, Huntingdon, TNMixed, used and properly stored hazardouschemical cleaners to reduce risk of injury or illness. Stripped and refinished hard surface floors tomaintain quality condition and appearance.Reported vandalism or other damage to propertyto supervisor.Inspected facility and grounds and picked uptrash or other debris impacting appearance ormovement flows between spaces.Mixed, used and properly stored hazardouschemical cleaners to reduce risk of injury or illness Worked with building managers to assess ongoingneeds and plan preventive maintenance andcleaning schedulesResponded immediately to calls from personnel toclean up spills and wet floorsPromoted building security by locking doors andchecking electrical appliances for safety hazardsReported vandalism or other damage to propertyMultitasking AbilitiesExcellentto supervisorInspected facility and grounds and picked uptrash or other debris impacting appearance ormovement flows between spacesCollected, sorted and transported recyclablematerialsKept building spaces premises clean inside andoutsideMaintained clean and comfortable environmentsin commercial buildings by vacuuming, cleaningwindows and dusting2007-10 -2010-10Personal Care AssistantNW TN Human Resource Agency, Martin, TNTransported patients via wheelchair to and fromrehabilitation and daily activities.Documented residents' mental status, sleep andeating patterns in medical record books.Maintained clean personal areas and preparedhealthy meals to support client nutritional needs. Conferred with supervisor to discuss patientcondition and medical care.Entertained, conversed and read aloud to keeppatients mentally alertRan errands for patients, did shopping and pickedup other necessitiesAssisted with daily living activities, running errands and household choresRecorded temperature, blood pressure, pulse, orrespiration rate as directed by medical or nursing staffScheduled and accompanied clients to medicalappointmentsRemained alert to problems or health issues ofclients and competently respondedMonitored and assisted residents throughindividual service plansDocumented residents' mental status, sleep andeating patterns in medical record booksPlanned healthy meals, purchased ingredientsand cooked meals to provide adequate nutritionfor client wellbeingConferred with supervisor to discuss patientcondition and medical careTurned and positioned bedbound patients toprevent bedsores and maintain comfort levelsHelped clients maintain optimal health byoverseeing medication administration anddoctor's appointmentsPlanned, prepared and served meals and snacksaccording to prescribed dietsPlanned activities to encourage movement,stretching and strength buildingMaintained clean personal areas and preparedhealthy meals to support client nutritional needsCleaned house, ran errands, managed laundryand completed weekly grocery shoppingUsed company software and databases tomaintain records of services performed andpatient conditionsProvided safe mobility support to help patientsmove around personal and public spacesRecognized and reported abnormalities orchanges in patients' health status to casemanagerDetermined specific needs and provided mostappropriate level of services for patient well-being Monitored, tracked and conveyed importantpatient information to healthcare staff to helpoptimize treatment planning and care deliveryMaintained frequent supervision of residentsunable to call for assistanceSupported clients with mental support andphysical activities to accomplish quality of life and sustain needsBuilt strong relationships with clients to deliver emotional support and companionshipChanged dressings, bandages and binders tomaintain proper healing and sanitary measuresHelped patients care for themselves by teachingproper, safe use of ambulation assistive devicessuch as canes or walkersAssisted clients with daily living needs to maintain self-esteem and general wellnessAssisted with dressing guidance, grooming, mealpreparation and medication remindersEngaged patients in meaningful conversation,socialization and activity while providing personal care assistanceAssisted patients with self-administeredmedications2003-06 -2007-09Youth Care WorkerNatchez Trace Youth Academy, Waverly, TNCompleted clear and concise documentation ofyouth behavior and actions.Evaluated needs of youth and outlined measuresto address.Liaised with parents of youth and communityleaders to organize youth empowermentprograms and activities.Aided with crisis intervention by redirectingnegative behaviors and offering peer counseling.Evaluated needs of youth and outlined measuresto addressCompleted clear and concise documentation ofyouth behavior and actionsUtilized system model to teach youth life skills in accordance with individualized treatment plansAssisted youth with obtaining resources such asfood, clothing and shelterAttended Handle With Care trainings to enhancestaff and youth safety during physical intervention Attended treatment team meetings to discussyouth's mental and behavioral progressAided with crisis intervention by redirectingnegative behaviors and offering peer counselingSubstituted in absence of teachers during schoolhoursAssisted in proper evacuation of youth duringemergency situations such as inclement weatherHelped patients to deal with realities of life,diagnoses and develop coping skillsRecorded client information on special flowsheets, accurately indicating suicidal precautions, sleep flow and restraintsDirected family-centered, strengths-based,culturally competent and individualized intakesand assessmentsProvided emergency response in crisis situations to diffuse tensions and prevent violenceDisplayed sensitivity to cultural and linguistic needs of clients and families servedAssessed student issues pertaining to depression,anxiety and physical abuse to resolve conflictsbetween students, peers and teachersAssessed patient behavior, moods and otherresponses to determine correct diagnosis anddevise treatment plans1999-01 -2003-08Customer Service RepresentativeBurl's Telephone Service, Bruceton, TNMaintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.Provided primary customer support to internal andexternal customers.Offered advice and assistance to customers,paying attention to special needs or wants.Answered customer telephone calls promptly toavoid on-hold wait times.Provided primary customer support to internal andexternal customersMaintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concernsCollected and analyzed customer information toprepare product or service reportsClarified customer issues and determined rootcause of problems to resolve product or servicecomplaintsProcessed customer adjustments to maintainfinancial accountsAnswered customer telephone calls promptly toavoid on-hold wait timesOffered advice and assistance to customers,paying attention to special needs or wantsRecorded account information to open newcustomer accountsAnswered product and service questions,suggesting other offerings to attract potentialcustomersRecommended products to customers,thoroughly explaining detailsUpdated account information to maintaincustomer recordsUsed company troubleshooting resolution tree toevaluate technical problems and findappropriate solutionsResponded to customer requests for products,services and company informationPromised best prices for #1customer services andmaintained accuracy when determining quotesFollowed-through on all critical inter-departmental escalations to increase customer retention ratesPromoted superior experience by addressingcustomer concerns, demonstrating empathy andresolving problems swiftlyCollaborated with staff members to enhancecustomer service experience and exceed teamgoals through effective client satisfaction ratesOptimized customer support by establishingcollaborative service environments throughtargeted operational initiativesIncreased efficiency and team productivity bypromoting operational best practicesProvided onboarding and guidance to other salesrepresentatives to meet sales goals while growingopportunities for telephone businessImproved sales abilities and product knowledgeon continuous basis to provide optimal serviceand achieve quotasResolved telephone issues over phone with 100scustomers dailyEducation2021-10 -2026-12Bachelor of Science: Data ManagementTechnologyStrayer University - Washington, DCDean's List 2021-2022Continuing education in Database ManagementMember of [Honor's Society Name]Church orientI am the church's choir director, work with the praise team, and sing in a gospel group. |
