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Customer Service Representative193 Greenwood Avenue, Pittsburgh, PA, 15202, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE Professional summaryI am currently in pursuit of a position within your organization, aiming to capitalize on the diverse skills I have acquired during my 21-year professional career. I am an experienced Special Education Teacher with a wealth of knowledge and expertise gained from two decades of dedicated service in the field of education. I also have had recent experience working as a court liaison/instructor/office personnel, and an office front desk/customer service receptionist. I aim to employ the expertise I have gained to make a valuable contribution within your esteemed organization.I hold a Master's Degree in Education. Furthermore, I am certified as highly qualified in English, showcasing my exceptional writing and communication skills.Throughout my professional career, I have consistently demonstrated my ability to establish and maintain positive relationships, foster effective communication, handle case management and client responsibilities, and successfully collaborate with various community organizations. As you review my qualifications, I encourage you to consider the impact I can make on your organization. My extensive skill set and innovative approach to problem-solving will undoubtedly enhance your company's productivity and profitability.Employment historyTravel Agent, Jul 2023 - PresentCRUISE BROTHERS, Pittsburgh, PA (Remote)Court Liason/Instructor/Customer Support Representative, Feb 2024 - Present DOMESTIC OUTREACH CORPORATION, Pittsburgh, PA (Remote & On-site) Enhanced travel knowledge through ongoing professional development, improving client satisfaction rates. Conducts comprehensive travel bookings using advanced software, enhancing client satisfaction and retention.Achieves high client satisfaction scores by efficiently managing travel bookings and resolving client inquiries and issues promptly.Proactively addresses client inquiries and issues, fostering a positive and engaging client relationship. Coordinate travel arrangements, ensuring client satisfaction and seamless experiences Eager to learn and adapt quickly, showcasing a strong work ethic and punctuality in all tasks. Deliver personalized travel solutions, increasing client retention by 20% through exceptional service. Passionate about creating memorable travel experiences, consistently exceeding client expectations. Streamline booking processes, reducing errors cutting processing time by 30%, and ensuring timely, accurate travel arrangements.Utilizes problem-solving and advanced communication skills to quickly resolve booking issues, maintaining high client satisfaction and retention rates.Manage database entry and collection, ensuring accuracy and compliance with court systems. Resolve customer complaints efficiently, improving client satisfaction. Explain procedures and assist clients, enhancing their understanding and compliance. Develop and implement procedures to enhance productivity, achieving measurable improvements. Coordinate with legal teams to ensure compliance with court mandates, improving overall case management efficiency.Develop and introduce new outreach strategies, increasing program participation by 30%. Maintain meticulous records of client progress and outcomes, ensuring data integrity and compliance with regulations.Facilitate court-ordered rehabilitation classes, integrating individualized curriculum to ensure compliance and enhance participant outcomes.Designs client-focused curriculum, ensuring alignment with legal standards and educational goals Receptionist-Front office clerk/assistant-(Temp), Nov 2020 - Dec 2024 MARK MIKUS, DMD, DENTIST, Pittsburgh, PA (On-site) High School Special Education teacher, Feb 2018 - Apr 2020 INSIGHT PA CYBER SCHOOL, Export, PA (Remote)High School Special Education teacher-Life Skills classroom & Co-Transition Coordinator, Aug 2016 - Feb 2018NEW BRIGHTON SCHOOL DISTRICT, New Brighton, PA (On-site) Special Education teacher-Life Skills classroom, Aug 2008 - Aug 2016 STO-ROX SCHOOL DISTRICT, Pittsburgh, PA (On-site)Adapted quickly to new software and office protocols, enhancing office organization and productivity. Managed appointment scheduling, ensuring efficient patient flow, reducing scheduling conflicts and wait times. Utilized various computer programs for accurate record-keeping and streamlined front office operations and insurance verification reducing wait times and improving patient satisfaction. Maintained accurate patient records, ensuring compliance with healthcare regulations and improving data accuracy.Greeted patients warmly and assisted with inquiries, contributing to a welcoming atmosphere and positive patient reviews.Delivered virtual instruction for grades 9-12, enhancing engagement and learning outcomes. Managed caseload, ensuring compliance with educational standards. Developed and executed tailored curriculum for special education students, achieving a 20% increase in student test scores.Maintained meticulous records of student progress, ensuring compliance with state and federal education regulations.Developed interactive multimedia resources, significantly increasing student engagement and comprehension in complex subjects.Quickly learned and adapted diverse software to enhance virtual learning for special education students, improving engagement.Organized and led stakeholder meetings, securing necessary support for transitioning students. Coordinated job shadowing with local businesses to build workplace skills, boosting student employment by 20%.Instructed 9th-12th graders with significant special needs in life skills, enhancing readiness for workforce and independent living.Managed student caseloads, ensuring compliance and tracking progress effectively. Guided students in professional conduct through project-based learning activities. Initiated the development of, and implemented vocational training programs, boosting student job placements by 20%.Introduced new and engaging tech-based learning tools, increasing student participation and digital literacy skills.Organized and led stakeholder meetings, securing necessary support for transitioning students. Designed the 1st Life Skills classroom for Grades 9-12, and developed accompanying curriculum tailored specifically to the diverse and significant needs of the Life Skills students. Implemented job shadowing and work-study programs, enhancing students' workplace readiness and professional skills.Initiated and developed partnerships with staff and external organizations to deliver essential life and work skills to special education students.Organized and led stakeholder meetings, securing necessary support for transitioning students. Developed recreational and volunteer activities providing students with practical workplace experience. Example: Go Green' Recycling Program, providing students with practical workplace experience fostering environmental responsibility and operational skills school-wide. Example: Led the Sto-Rox S.T.A.R.S initiative, promoting collaboration between regular and special education studentsTransition Services Coordinator, Jan 2006 - Jan 2008 HOLY FAMILY INSTITUTE/LEARNING, Pittsburgh, PA (On-site) Special Education Teacher, Jun 2000 - Aug 2001AVONWORTH ELEMENTARY SCHOOL, Pittsburgh, PA (On-site) EducationMaster's of Arts: Education, Jan 2010 - Jan 2013Dominican University, River Forest, ILGPA: 3.75Bachelor of Science Degree: Education, Aug 1997 - May 1999 Slippery Rock University, Slippery Rock, PAGPA : 3.6Skills:Throughout my extensive professional career, I have consistently demonstrated the fulfillment of all requisite duties and obligations within each of my roles. I have been able to demonstrate a diverse set of adaptable skills while consistently achieving desired outcomes. These include: Database entry, data collection and analysis, and data driven response: Communication & Teamwork:Coordinated transition services for students with disabilities, ensuring smooth progression to adulthood. Organized and led stakeholder meetings, securing necessary support for transitioning students. Chaperoned student visits to postsecondary institutions, facilitating informed decisions on placements. Implemented career programs, enhancing students' job readiness and resume writing skills. Developed a work-study program partnering with local businesses to create internship opportunities addressing vocational needs and boosting employment success. Streamlined transition processes, reducing the time required for students to access support services by 25%. Facilitated cross-functional team collaboration, enhancing support services for transitioning students and achieving a 20% increase in service efficiency.Introduced digital tools for career planning, improving student engagement and readiness by 20%. Special Education Teacher - Taught Intensive Reading program to students entering 2nd grade & Pre- Kindergarten.Created a curriculum for the Summer Reading Program aimed at improving the reading skills of elementary students up to grade level.Utilized various instructional strategies such as small group activities, personalized instruction, and diverse learning stations to cater to the unique needs of every student. Researched and implemented evidence-based reading interventions, resulting in a 20% improvement in literacy rates among students entering 2nd grade students. Designed and implemented customized lesson plans tailored to the unique needs of students, in accordance with the established reading program.Recipient of the Bisk Education Academic Scholarship for academic excellence Inducted as Golden Key National Honor Society member: 1999 for academic excellence Certification in Special Education : Mentally and/or Physically Handicapped K-12, May 1999 Highly qualified - Certified English 7-12 & PreK-4 Database collection and entry-Maintain meticulous records of client progress and outcomes, ensuring data integrity and compliance with regulations.Collaborate with cross-functional teams to enhance quality assurance processes, achieving measurable improvements.Analyze data trends to provide actionable insights, driving strategic decision-making and optimizing operations.Communicate with stakeholders to address client needs promptly, resulting in high client satisfaction. Develop and deliver engaging presentations, fostering team collaboration and achieving project goals. Facilitate school/company-wide activities, enhancing team cohesion and increased functionality. Works well within teams, fostering a supportive and cooperative environment to achieve shared goals. Leadership & Behavior Management:Management & Organization:Creativity and Planning:Technology skills:Proficient with a wide range of computer programs: Modeled appropriate workplace behaviors and assisted in cultivating a more positive and respectful environment.Experienced in conflict resolution, achieving successful resolutions and cultivating a more positive and respectful environment.Support team efforts by providing constructive feedback, fostering a culture of continuous improvement. Accurately handled all case management documentation, maintaining accuracy and compliance, reducing errors and delays.Manage classroom dynamics, fostering a productive learning environment and boosting student engagement Successfully managed multiple projects, ensuring timely completion and high-quality deliverables Utilize strategic planning skills to tailor educational approaches based on collected data and trends Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Teams - Google Suite: Gmail, Drive, Docs, Sheets,Meeting sites: Zoom, Skype, Google Meet, GoToMeeting, etc. Introduced cutting-edge educational tools, enhancing curriculum delivery and modernizing teaching methods |
