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Click here or scroll down to respond to this candidateCandidate's Name
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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryHighly knowledgeable and skilled operations manager with accomplishments in increasing efficiency, reducing costs, and driving employee commitment. Analytical and data-driven with a rapport building approach. Successful in training, employee retention, process evolvement.Professional ObjectivesI am looking for a company that has excellent standards and reputation, competitive compensation, historical growth and internal movement, career stability, and community investments; with intent on hiring an investment much like myself for long-term growth together. I bring passion for development, loyalty, experience, and dedication to success.SkillsOperations ManagementCommunicationTeam buildingCustomer centeredFinancial analysisCustomer ServiceVendor relationsLeadershipTraining and EvaluationInventory accuracyComputer and multi-program literatePOSPeople Management/Direct reportsSupervisionCost controlsStrategic GoalsI am well versed in using MICROS and programming MICROS, Windows, Microsoft Office, Excel, Power Point, Spreadsheets and a multitude of other applications and software for operating computers.ExperienceSales Consultant Feb 2024-March 2024Michigan City KIA Michigan City, INAssess customer specifications and guide through process of obtaining vehicleUtilize multiple inventory programs to research and successfully obtain productAssist customers through purchase process to obtain best possible payment planUpsell products for aftermarket purchase to enhance longevity of vehicleConsult with service department for customer needsArea Manager, L5 AMZL Logistics Oct 2020-Aug 2023Amazon South Bend, INMonitored product flow from unloading to containerizing to ensure expected product flowed at rate and have transitioned to delivery successfullyMaintained safe warehouse environment for accurate and proper handling of products throughoutUtilized multiple monitoring systems to coordinate drivers, L4s/L3s, and team members throughout shift to ensure timeliness and accuracyManaged labor to ensure movement of team members during shift to maintain rates needed; utilized no overtime during tenureBest Manager Satisfaction Rates from direct reports and L3s for over 31 monthsNo work related injuries throughout distribution center for over 19 monthsCoached team members on performance and technique to enhance performance to targeted rates; reducing labor by 8% on average throughout weekPerformance development of L3s and L4s with goal for successions; 7 out of 7 promoted within timeframeAssisted customers with package pick-ups at warehouseOversaw and reviewed shift reports to accurately detail labor, package reports, safety assessments, and time assessmentsFood and Beverage Operations Manager Dec 2017-Sep 2020Four Winds Casino New Buffalo, INReduced alcohol waste at all walk-up and service bars by implementing free-pour standardsMaintained 15% cost of alcohol inventory out of warehouse by controlling ordering to as-needed and reducing stockCreated drink specials and menus; increasing sales at all bars, restaurants, concert venue, events with sales initiativesIncreased concert venue and event alcohol sales by 30% and reduced wait time in lines for guests with pre-mixed, themed to the event cocktailsUtilized bar kiosks to be strategically placed throughout casino floor to decrease wait time and enhance salesCreated bids for team members through labor and sales analysis bi-annuallyDirected three Beverage Shift Managers, seven Shift Supervisors, and multiple departments with over 140 team members; maintaining positive relations with allOpen-door policy to all employeesTwo walk-up bars; four service wells, ordered all alcohol on property for all venues; took over concert venue barResponsible for safe environment throughout casino, bars, kitchens, and warehouseHandled guest satisfaction, interacted with players and guests to gauge overall performance of team serviceMet with outside representatives to ensure product availability and research new products for floor or venuesIncreased team satisfaction scores with open meetings and bid reviews to maintain a 95% plus score throughout each monthP & L, Inventory, Labor reporting weekly/monthly/annuallyMaintained Serv-Safe Certification and Liquor LicenseGeneral Manager Culinary Aug 2016-Nov 2017Unidine/Sanctuary at St. Pauls South Bend, INManaged culinary departments for comprehensive care retirement center with 380 beds and over 400 residentsMonthly menu creations, implementation, adjustmentsWeekly labor scheduling based on census and menu handling needs each mealControl of budget and ordering of all productsMaintained safe environment on all floors and kitchens with no work related injuries during tenureMonthly meetings open to residents for menu review; product suggestions; planning upcoming eventsFour Direct Managers and average of 60 staff; coaching, hiring, firing, training review; supervising for policies and procedures of service/handlingCatered all events on property; responsible for Celebrations of Life events; Happy Hour FridaysVendor relationsTraveled as required for Unidine meetingsMaintained Serv-Safe Certification and Liquor LicenseFood and Beverage Operations Manager Dec 2006-Jun 2016Blue Chip Casino Michigan City, INStarted as a Supervisor and was promoted within 4 months to managing all aspects of the beverage departmentWithin 1 year took over all food and beverage operations on the propertyAll team members were union; worked within union guidelines to handle and negotiate as neededDirected seven Managers; thirteen Shift Supervisors; over 200 hourly team members; maintained positive relations with allCreated menus for all venues including restaurants; pricingOrdered all alcohol for the property; including SpaAssisted with drink specials and monthly sales incentivesCreated bids compliant with union parameters bi-annually to reflect needs of all venues based on YOY business analysis, sales, labor costsPerformance reviews of Managers and SupervisorsOpen door policy to all employeesResponsible for safe environment throughout casino, bars, kitchens, and warehouseHandled guest satisfaction, interacted with players and guests to gauge overall performance of team serviceMet with outside representatives to ensure product availability and research new products for floor or venuesP & L, Inventory, Labor reporting weekly/monthly/annuallyMaintained Serv-Safe Certification and Liquor LicensePrior Experience to include 1990-2005Worked in psychiatric services with chronically mentally ill, indigent adults, battered women, acute at-risk children, semi-independent living. These experiences involved psychiatric acute in-patient, residential, and semi-independent living services.EducationPurdue University Graduate 2012 Westville, INBachelor of Arts: Business Management, with a minor in Behavioral ScienceSemester Honors and Deans List throughout academia1986 Graduate from Valparaiso High SchoolCommunityLoaned Executive for United Way of LaPorte County (2010-2016)Ordained Minister Sep 2017Volunteer Lake Shore Paws 2023-presentLinkedin: Candidate's Name
KeywordsProfessional, Management, Operations, multi-tasking, P&L, guest relations, vendor relations, purchasing, human resource relations, budgeting, strategic development, Union and Non-Union experienced leadershipReferencesThis list contains personal and professional references for my use. I have provided job title, number of years known and home phone numbers. This information is expected to be kept confidential. Your co-operation is appreciated. The people listed below have been informed that you might be contacting them for professional and/or personal information regarding myself, and they are prepared to assist you with your inquiries. Again, professionalism is contagious, and I am hopeful that upon contacting these listings, you remember you might be calling when they are at home or work, and that the call should be made at a convenient time of day. Thank you.Professional References:Patrick HigginsAnnette CorbettExecutive ChefGM Long Beach Ctry ClubKnown for 19 yearsLong Beach, IN(mobile) PHONE NUMBER AVAILABLEKnown for 20 years(mobile) PHONE NUMBER AVAILABLEDennis BorrouschFormer Director of OperationsKnown for 21 years(mobile) PHONE NUMBER AVAILABLEPersonal References:Joyce WlodarzykPatsy StegemanManager Human ResourcesPurchasing ManagerKnown for 15 yearsKnown for 17 years(mobile) PHONE NUMBER AVAILABLE(mobile) PHONE NUMBER AVAILABLE/pre> |
