Candidate Information Title Customer Service Help Desk Target Location US-MD-Upper Marlboro Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Anthony Holloway JrEmail: EMAIL AVAILABLEContact: PHONE NUMBER AVAILABLELocation: Upper Marlboro,MDOBJECTIVE:Friendly and efficient professional with IT and customer service skills devoted to maximizing client satisfaction. Currently looking to utilize my education and service skills within a Help Desk position.Customer Service Skills: Excellent at Multitasking skills Able to diagnose problems and create resolutions Analytical thinking, planning Oorganizational skills and ability to prioritize workloadKnowledgeable regarding company standardstrong skill in retaining product and service informationSkilled in promoting sales to increase revenueStrong customer-service orientationSkills in Hardware: Troubleshooting hardware problems (including power sources and cabling). Installing and configuring the peripherals, components and driversSkills in Software: Installing and configuring administrating software applications.ServiceNow and Yardi Ticketing SystemsProficient in Microsoft Office and AdobeServer ManagementComputer ImagingDatabases (MS SQL, MySQL)Analytical applications;Mobile OS and applications;Security and Monitoring toolsActive DirectoryRemote Desktop/VMware/VPNLeadership Skills:Interviewed, hired, and trained new quality-focused customer serviceCreating training documents and curriculumsMaintaining timely expectationsEffective interpersonal skills and relationship-building skillsMonitored Sale AuditsWork History:Leland Management April 2021-October 2023Customer Service Representative -Orlando,FLOne on one calls in high call volume situations with homeowners, management companies and prospective home buyers with questions regarding HOA.Assisted homeowners with making HOA payments, navigating web services for HOA rules, regulations, and service requests.Communicated with management staff and associates regarding community related issues and requested assistance from additional representatives when needed.Responded to homeowner emails and voicemails through the resident support email box.Participated in monthly call reviews with management staff.Kohls Department Store April 2018 - October 2020Area Supervisor Valdosta, GAExceeded specific team goals, partnering with staff to share and implement best practices.Responded to customer inquiries and complaints professionally.Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.Delivered fast, friendly and knowledgeable service for routine questions andservice complaints.Toys R Us October 2016 - April 2018Front End Supervisor Valdosta, GADelegated work to employees based on shift requirements, individual strengths and unique training.Promoted store loyalty program to increase customer engagement and drive consistent sales.Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Ambling Property Manager/Compass Rock Property Management (January 2015- April 2018)Lessing consultant-Valdosta, GAMarketing student housing community on campus, through local businesses, and through social media platforms.Conducted unit inspections of apartments for monthly and yearly maintenanceCreated work tickets based off resident needs and worked with maintenance staff to ensure apartments were in compliance with community rules and regulations.Collected and posted rent paid by current residents.Created newsletters for residents including, monthly events calendars for residents in the community.GPO May 2012  August 2012Summer Internship/IT End User Support-Washington DCProvide technical assistance and user support for incoming queries and issues related to computer systems, software, and hardwareSupport users on multiple operating systems - Windows and Mac basedManage and update assigned tickets and continuously coordinate and communicate among staffProvide desktop troubleshooting support staff on issues ranging from local OS and desktop software issuesApply logical thinking and problem-solving skills to common end-user desktop challenges such as software and hardware enhancements, application deployments, and infrastructure upgradesWork with internal IT team to provision new laptops for users, install approved software through various automated methods and then help deploy the new equipment locally or ship out to remote staffMaintain inventory status and request supplies as neededCovergys- March 2011- November 2014Customer Service Agent, Valdosta,GaProvided high quality support for customers in a call center setting regarding Directv.Assisted callers in making payments for services and educating customers regarding billing cycles and pro rated charges.Met sales goals offering premium television packages, new upgraded equipment, and high speed internet to customers.Scheduling customers for installations or new equipment and exchanging equipment.Communicating with technicians and assisting in scheduling technicians for home installations and activating new equipment.Participated in monthly call reviews with team leadership.Education:Valdosta State University Valdosta, GASome College (No Degree): Computer Information SystemsWestside High School Macon, GAHigh School Diploma 2008Certifications:MCSA Windows Server 2012 and 2016 (expired working on CompTia A+)