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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service and AssistanceAccount InvoicingCustomer Service RepresentativeCNA/CUSTOMER SERVICE REPPHONE NUMBER AVAILABLE/wendycandothisStreet Address @gmail,com291 W Liberty Ave McConnelsville, 43756Wendy JohnsonPROFESSIONAL EXPERIENCEDedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail- oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.Customer RelationsCall Center OperationsTechnical SupportSKILLSPatient-Focused CareBed TransfersBathing and Dressing1800-FLOWERS/WFH 10/2022-01/2023Increased efficiency and performance by monitoring team member productivity and providing feedback.Reached out to customers after completed sales to suggest additional service or product purchases. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.Trained new personnel regarding company operations, policies and services. Educated customers about billing, payment processing and support policies and procedures. Responded proactively and positively to rapid change. Handled customer inquiries and suggestions courteously and professionally. Certified RIVERSIDE Nursing LANDING Assistant 12/2020-06/2021 Helped patients with self-feeding and assisted feeding, based on individual needs. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Facilitated personal hygiene management, feeding and ambulation. Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.ManagerDeveloped and maintained relationships with customers and suppliers through account development. Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty. Set aggressive targets for employees to drive company success and strengthen motivation. Developed and implemented business strategies to achieve business goals and stay competitive. Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills. Established team priorities, maintained schedules and monitored performance. CARELINXHome Health Aide01/2019-09/2020Developed individual care plans for clients based on specific needs. Supported families through difficult times by offering emotional support and education on important care tasks. Directed patients in simple prescribed exercises to assist with daily physical therapy routines. Monitored client health by performing routine pulse, temperature and blood pressure checks. Documented vital statistics and coordinated with health care providers. Developed and implemented care plans for clients.TINY TOTSDay Care Provider12/2016-11/2019Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs. Created and implemented activities to promote language development. Facilitated learning through play, stories and outdoor activities for successful child outcomes. Assisted in potty training and other daily hygiene activities to support child development. Maintained effective schedule balance between rest periods, active play, and instruction. Utilized positive reinforcement techniques to encourage good behavior. SUBWAY RESTAURANT01/2014-10/2016FAMILY FORD05/2008-10/2013Customer Service CashierDeveloped and managed relationships with customers to increase customer loyalty. Processed customer orders and accurately handled payment transactions. Answered product questions using knowledge of sales and store promotions. Referred to price sheets and special sale bulletins to enter price changes. Counted money in drawers at beginning and end of each shift. Handled cash with high accuracy and took care to check bills for fraud. Helped customers navigate applications and in-store technology to deliver best-in-class experiences. Identified and resolved discrepancies and errors in customer accounts. Processed refunds and exchanges in accordance with company policy. Maintained customer satisfaction with quick and professional handling of product returns. EDUCATIONDIPLOMA/BUSINESSMORGAN HIGH SCHOOLMCCONNELSVILLE, OH1993/1997CERTICATE/MEDICAL ASSISTINGULTIMATE MEDICAL ACADEMYONLINE2022/2023SOFT SKILLSTeamworkProblem SolvingCommunicationAdaptabilityCritical ThinkingTime ManagementHARD SKILLSComputer SkillsTechnical SkillsMarketing SkillsWriting SkillsLanguage SkillsREFERENCESAlyssa TroianoPHONE NUMBER AVAILABLEMirisa Reed Dusty SharkeyPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLEEMAIL AVAILABLE EMAIL AVAILABLE EMAIL AVAILABLE |
