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Click here or scroll down to respond to this candidateCandidate's Name
Buffalo, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLE ObjectivePutting my years of experience in being an I.T (Desktop, Lead Desktop, Global Security Monitoring Analyst (SecOps) in my best interest that I would say to myself and my future company this will be my last and only career that I would be giving my all skills and experience ExperienceGlobal Security Monitoring December 2021 to June 2024 Teleperformance PHGlobal Security Monitoring Team is a part of IT Security of the company that handles a tool called TP Protect, this tool is to prevent fraud and monitor all the users doing in their daily basisMonitoring alerts from users and escalated them to higher management if the alerts is true positive.Monitoring Tickets from ServiceNow and JIRACreating Rules thru REGEXManage TP Protect Previous Company ToolAttend meetings to the clients depends on what rule are requested and decide if these are possible to create or not.Support clients regarding TPOAttend meetings globally for monthly update of the clients Lead Desktop Support Engineer May 2019 to December 2021 Teleperformance PHFrom Desktop Engineer promoted to Lead Desktop Engineer and my task as a Lead Desktop is to manage all Junior and Senior Desktop Engineer on site, take level 3 troubleshooting and attend Project meetings to represent Desktop Support.Managing Junior and Senior Desktop Engineers on siteAttend weekly meetings and provide update to managerAttend weekly meetings to update also our Site Director.Taking Level 3 of troubleshooting.Attend Project meetings to represent Desktop SupportManage all escalations from Desktop Team onsite. Desktop Support Engineer Aug 2015 to May 2019Teleperformance PHLearning most of the basics of IT here in Desktop Support since this is a 1st line of troubleshooting before we transfer it to other IT Groups depends on the Issue.Manage tickets in ServiceDesk(ServiceNow).Checking Computers in DHCP if what scope of VLAN they are located.Creating Policy thru GPOBasic Troubleshooting in AVAYA PhonesTroubleshooting Windows OSUsing Remote Desktop, VNC to remote computers.Deploying Image using MDTRequesting to update Tools from MDT.Troubleshooting HardwareManage all IT Equipment onsite.Troubleshooting Software Tools.Troubleshooting and deploying LaptopBasic Network troubleshootingTroubleshooting VPN tool like Cisco Any ConnectCreating POWERSHELL Script for us to fasten our work for deploying or updating software toolsUsing Batch file also for installing remotely.Manage Active DirectoryTroubleshooting MSO/Office 365EducationCollegeCentro Escolar UniversityBachelor's of Science in Information TechnologyHigh SchoolGEN.PIO DEL PILAR NATIONAL HIGH SCHOOLGrade SchoolMaximo Estrella Elementary SchoolSkills DHCP ServiceNow GPO AVAYA Phones Windows Remote Desktop MDT Hardware Troubleshooting Software Troubleshooting Network troubleshooting JIRA PowerShell Batch File Active Directory Laptop Troubleshooting MSO Office 365 REGEX Management Problem solving Communication LeaderShipCharacter ReferenceRyan DizonIT Service DeskPHONE NUMBER AVAILABLEErwin RodrigazoOperational Readness AnalystPHONE NUMBER AVAILABLEFrancis AlbaSenior Operations ManagerPHONE NUMBER AVAILABLE/pre> |
