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11:20 7docPHONE NUMBER AVAILABLEp...  Done Experienced in all aspects of COVID protocolsExperienceUnit Secretary, Complete Care at Laurelton, July 2022-Present, Brick Town, NJGreeted patients, families and visitors in person and by phone, providing needed information,directions and documents through friendly, compassionate communication.Transferred appropriate calls to physicians, nursing staff and other healthcare personneldepartments.Retrieved and initiated patient medical history and examination file while maintainingconfidentiality and compliance with all HIPAA regulations.Transcribed and documented patient care notes in individual files and department records.Notified transporter service of wheelchair assistance and business office for paperwork and billingcompletion as part of patient discharge processes.Ensured all patient information was logged into databases and records were secured at all times.Tina Marie MerolaOversaw equipment maintenance and repair through liaising with equipment vendors andmaintenance personnel.Complied with all policies and procedures on an ongoing basis and maintained work area incompliance with infection-control guidelines.CNA, Encompass Health, Jan 2016-May 2022, Toms River, NJSupported patients with daily activities and attended to personal hygiene needs.Responded immediately to calls from patients for assistance or treatment and alerted medicalstaff to emergency situations.Communicated with physicians, nurses and other caregivers to exchange information aboutpatient conditions, treatment plans and activities.Recorded vitals to document and monitor patient conditions.Answered call lights to provide patient comfort.Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.Bonded and worked with patients to encourage exercise and therapeutic activity participation.Observed patients by checking open wounds and existing conditions.Documented and reported to nurses patient behavior observations, complaints, or physicalsymptoms.Helped patients with daily living requirements by bathing, dressing and assisting with mobilityneeds.Supported patient's social and emotional needs by providing caring companionship.EducationBachelor of Arts, TeachingThe Richard Stockton College of NJ- Pomona, NJ May 2008Associate of Arts, Teaching and sign language.Ocean County College-Toms River, NJ May 2005