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Click here or scroll down to respond to this candidateCandidate's Name
Dayton, Ohio Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEServiceNow Profile: https://nowlearning.servicenow.com/lxp?id=nl_public&user=BClaytonb04bcb41SUMMARYMy role as Manager, Consulting and Transformation is centered around leveraging ServiceNow to enhance IT service delivery and spearheading transformative strategies. My tenure has seen me drive shareholder communications and manage cross-functional IT projects that align with organizational goals.With a focus on IT governance and risk management, my expertise solidifies the bridge between technological innovation and business needs. Our team's commitment to delivering solutions with precision has established a benchmark for service excellence and client satisfaction.My experience has had me on the front lines of technology, in the C-suite, and in a variety of technical and operational roles. I bring extensive experience, curiosity, and a commitment to effective solutions, ensuring optimal user experience and customer service to every role.ServiceNow ITSM-ITAM-ITIL Cyber Security IT Governance Risk Management Azure Microsoft 365Data Protection + Privacy Identity Organizational Change Management Solutions ArchitectureEXPERIENCEK2 SERVICES, Dayton, OhioManager, Consulting and Transformation 2021-CurrentExtended the use of ServiceNow as a business platform for incident and change to an instance that supports over 65,000 users and 400 client companies in a domain separable environment using ITSM, SPM, and CSM modules. Managed to migrate over a hundred clients from other platform products to ServiceNow. Managed the core relationship as a ServiceNow Partner with ServiceNow, which includes participating in license and contract negotiations, new product implementations, and relationships with many ServiceNow professionals. Worked with clients directly to develop workflows and automated playbooks for various groups across multiple business units.ServiceNow Platform OwneroProvide Technical leadership to the SN platform team and consultantsoMonitor and analyze the ServiceNow architecture for potential enhancements or improvements.oPerform application maintenance across the environment, including performance monitoring, error identification, and remediation.oLead upgrade planning and execution.oMaintain a work and communication log with all activities involving ServiceNow.oSet and maintain update set lifecycle and code review requirements.oBuild, design, and implement new modules or functionalities for ServiceNow instances.oResponsible for core system configuration/customization of the ServiceNow system, including creating workflows and scripting.oFacilitate code reviews, support business processes, and participate in problem analysis and consultation.oDevelop integrations with external applicationsoManage support for incidents and service requestsoWork directly with the user and/or vendors to articulate and document user application needs and design/implement appropriate solutions following best practices.oMaintain a working knowledge of latest trends within ServiceNow and new integrations or advancements that will improve the HBR ServiceNow instance.oDevelop and maintain proper technical and user documentation for each system in a consistent and structured manner.oIdentify and learn emerging technologies by participating in formal training and independent self-teaching and tutorials.oDirect development of custom applications for workflows benefiting various client business units.oDirect administration of both domain separated instances and single instancesAgile Development ManagementoHandle various responsibilities such as planning, scheduling, coordinating, and managing various aspects of a projectoAssist in managing deadlines and budget of the project accordinglyoInteract with company clients and understand their requirementsoMaintain the status of the project within ServiceNowoCompile historical data available with the team and present it for reference of senior officials and the team members on the projectoPresent status reports of the project to stakeholders of the organizationoConduct training sessions for the team members and explain to them using the agile methodsoMaintain the software systems and provide necessary infrastructure such as software and operating systemoHelp in the development and implementation of agile projectsoAssist in team development by removing blockers to their work, mentoring them, and making a good utilization of organizational resources to improve capacity for project workoPromote empowerment of the team by ensuring that each team member is fully engaged in the project with meaningful contributionoEncourage a sustainable pace with elevated levels of quality for the team.oParticipating in data-gathering project tasks to ensure proper planning and implementation.SOGETI, Dayton, OhioSenior Manager, 2021Teamed with clients to thoroughly evaluate security risks and recommend cost-effective preventative measures.Developed client IT solutions in alignment with enterprise architecture and standards.Educated and communicated EA practices to clients, delivering technical solutions with both client-side and server-side functionality in partnership with other architect teams and team members.HBR CONSULTING LLC, Dayton, OhioSenior Enterprise Architect, 2019-2021Chaired Enterprise Architecture (EA) deliverables, including reference architectures, application guidelines, and metrics.Remained updated and explored the latest relevant technologies to design and implement infrastructure to support innovative IT solutions and user experience.Guaranteed IT solutions fit with current and planned enterprise architecture and standards.Educated and communicated EA practices, delivering technical solutions with both client-side and server-side functionality in partnership with other architect teams and team members.Collaborated with internal and external customers to define new features and worked closely with vendors to deliver technical solutions.Teamed with managed services clients to thoroughly evaluate security risks and recommend cost-effective preventative measures.Monitor project progress, incorporate resolutions to potential project delays, and communicate project status to leadership on a timely basis; Maintain up-to-date financial picture of the project, providing finance/accounting with a schedule of invoicing; Prepare, publish, distribute, and maintain a project schedule with milestones for all cross-functional stakeholders.Ensured the smooth transition of solution infrastructure into production support organizations.Provided technical consultation services across domains throughout the life of delivered projects.Aided with complex troubleshooting to solve problems that involved cross-domain issues.Oversee incident management and risk remediation activities support products implemented in a highly regulated legal vertical.Improved efficiency of resource allocation through creating firm-wide policies for technology-related procurement and staffing and streamlined inventory control processes using controls from multiple frameworks including NIST, ISO 2700x, and ITIL.BEC LEGAL SYSTEMS, Cincinnati, OhioOperations Manager, DevOps, 2017-2019Spearheaded development operations infrastructure and team, building the framework for updated products on new cloud and mobile platforms.Assisted with the build of next-generation architecture for BEC products, assuring long-term viability as framework/ infrastructure enterprise product in the legal market.Sought opportunities to leverage Microsoft and other platforms or tools while introducing and managing integration points with other technologies that best served clients.Defined and led DevOps culture with a defined set of objectives and processes.Planned, proposed, installed, and maintained upgrades and maintenance on all BEC environments.Monitor project progress, incorporate resolutions to potential project delays, and communicate project status to leadership on a timely basis; Maintain up-to-date financial picture of the project, providing finance/accounting with a schedule of invoicing; Prepare, publish, distribute, and maintain a project schedule with milestones for all cross-functional stakeholders.Oversee incident management and risk remediation activities support products implemented in a highly regulated legal vertical.Improved efficiency of resource allocation through creating firm-wide policies for technology-related procurement and staffing and streamlined inventory control processes using controls from multiple frameworks including NIST, ISO 2700x, and ITIL.Coordinated staff training sessions and enforced IT processes to ensure consistency with cybersecurity standards.Drafted incident response plans and updated technical manuals to enhance system security documentation.Oversaw risk assessment and remediation activities within the development team.TAFT STETTINIUS & HOLLISTER LLP, Cincinnati, OhioChief Information Officer/CISO, 2006-2017Delivered executive-level leadership with full accountability for all technology initiatives, including risk remediation initiatives, security assessments, and cyberattack preparedness spanning nine offices and over 400 attorneys in six states.Modernized and enhanced enterprise information technology systems supporting 750+ users with cost-effective, resource-efficient solutions that ensured information security, network availability, and agile frameworks to respond quickly to changing client requirements.oBuilt and developed several top-performing and geographically distributed teams comprised of 40 technical professionals and four direct reports.oAdministered capital expenditures and operations budgets for technology-based products and services.oNegotiated and managed service and vendor contracts.Ensured staff were trained to ensure cybersecurity standards were upheld.Drafted incident response plans and updated technical manuals to enhance system security documentation.Improved resource allocation efficiency by creating firm-wide policies for technology-related procurement and staffing and streamlined inventory control processes using ServiceNow.Achieved ISO 27001 certification, developing a comprehensive information security framework that minimized, mitigated corporate risk, and enabled higher transparency with clients.oOversee incident management and risk remediation activities involving multiple offices in a highly regulated legal vertical for internal and third parties.oCoordinate staff training sessions and enforce IT processes to ensure consistency with cyber security standards.oCompleted on-site security assessments (internal and third party) as part of a comprehensive project to ensure optimal preparedness for cyber-attacks.Fostered strategic alliances with external stakeholders by participating in customer advisory boards and attending key supplier roundtable events to build product roadmaps in alignment with firm goals.Minimized increases in staffing requirements despite tremendous growth through automating IT services and operations and collaborating on critical system workflows.Integrated technology systems and operations on tight timelines following several mergers, lateral group acquisitions, and large projects, merging data, linking tools, and updating best practices.Reduced confusing query returns from multiple document management repositories and aligned system platforms to run more effectively by consolidating into a centralized, highly managed system.Updated user experience every two years by designing, testing, and delivering new virtual desktop deployment configurations using current operating systems, applications, and user experience tools.ADDITIONAL EXPERIENCESEBALY SHILLITO + DYER, Dayton, Ohio, Director of Information Systems, 2001-2006.COOLIDGE WALL WOMSLEY & LOMBARD LPA, Dayton, Ohio, Director of Information Systems, 1996-2001.RIPPE & KINGSTON SYSTEMS, Cincinnati, Ohio, Systems Analyst, 1994-1996.CERTIFICATIONITIL v3 FoundationMicrosoft Certified: Azure FundamentalsTECHNICAL EXPERIENCEServiceNow: ITSM, CSM, HRSD, ITOM, App Engine, ServiceBridge, Automation EngineMicrosoft Azure, SSL, VPN, XML, SaaS, Agile, Devops |
