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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Hebron, INSUMMARYSeasoned professional with 14 years of experience in customer-facing roles, seeking a Customer Service position. Skilled in managing high-volume calls, resolving complaints, and maintaining customer satisfaction. Proven leadership as Shift Leader, adept at streamlining operations and mentoring staff for optimal service delivery. WORK EXPERIENCERuss Print Shop Hebron, INReceptionist/Secretary Nov 2023 - Present Provide a welcoming and professional first contact for all visitors, establishing a positive corporate image. Organize and maintain the front desk operations, including coordination of the visitor sign-in process and badge distribution. Handle a high volume of incoming phone calls, directing them efficiently to the correct departments. Offer prompt and accurate responses to inquiries, ensuring client and employee needs are met with appropriate information or referrals. Maintain confidentiality and discretion when managing sensitive documents, adhering to company privacy policies.Dairy Queen Hebron, INShift Leader Sep 2009 - Aug 2023 Directed a team, fostering a collaborative environment to enhance operational efficiency. Oversaw daily management tasks, including workforce scheduling, inventory oversight, and customer service excellence. Addressed and resolved customer concerns, ensuring adherence to a positive brand reputation and high satisfaction levels. Championed employee development through performance assessments and targeted training initiatives, contributing to improved engagement and retention. EDUCATIONHebron High SchoolHigh School Diploma, Not specifiedHebron, IN2000CERTIFICATIONSServ safe September 2019 to September2024Medical Billing Certification October 2022 to October 2024 Medical Coding Certification October 2022 to October 2024 SKILLSShift Management Cash Handling Customer Service (10+ Years) Food Preparation Food Service Restaurant Management Food Safety Pos Host/Hostess QuickBooks (1 Year) Medical Coding Medical Billing |
