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                                       Candidate's Name
                     EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Pompano Beach, FL

SUMMARY
Seasoned Remote Customer Service Representative with 7 years of experience, adept in technical troubleshooting and
workflow optimization, seeking a Remote Customer Service Representative role. Proven track record in enhancing
customer satisfaction and productivity in remote settings. Skilled in order management, billing accuracy, and issue
resolution.

WORK EXPERIENCE
five star call center                                                                                        Remote
Remote Customer Service Representative                                                          Feb 2020 - Jun 2024
      Delivered high-caliber customer service in a remote capacity, adeptly managing inquiries and resolving issues
       through phone, email, and live chat; upheld company standards by accurately processing transactions and
       documenting interactions in CRM, contributing to the achievement of key performance indicators such as average
       handle time and customer satisfaction.
Iqor                                                                                                       Remote
Customer Service                                                                               Dec 2021 - Jul 2022
     Resolved complex technical device issues and managed customer orders and billing with a high degree of accuracy.
     Elevated customer satisfaction through the provision of prompt and effective resolution of concerns, placing a
     strong emphasis on client priorities.
     Boosted team productivity by 20% through the implementation of optimized workflow and task management
     processes, contributing to increased operational efficiency.
FedEx                                                                                          Pompano Beach, FL
Package Handler                                                                               Nov 2019 - Feb 2020
     Ensured inventory precision by proficiently utilizing scanning tools and maintaining detailed records.
     Improved workflow by swiftly addressing conveyor obstructions and organizing shipments for secure delivery.
Sitel                                                                                               Pompano Beach
Customer Service                                                                               Oct 2018 - May 2019
      Delivered exceptional client support, successfully implementing strategies that minimized delivery damages and
      fostered customer loyalty.
      Boosted e-commerce revenue by actively promoting exclusive promotions and improved team efficiency, resulting
      in a 20% uptick in productivity.
Starbucks                                                                                       Coral Springs, FL
Barista                                                                                     Apr 2017 - May 2018
      Delivered high-quality customer service, maintaining a positive atmosphere and managing efficient workflow
        during peak hours to ensure customer satisfaction.
      Enhanced customer experience by promptly addressing concerns, contributing to team member development
        through training, and ensuring a clean and welcoming environment.
Panera Bread                                                                                  Deerfield Beach, FL
Cashier                                                                                      Sep 2016 - May 2018
     Accurately processed various payment transactions, maintaining high levels of accuracy and efficiency.
     Provided customer assistance, including item location and enrollment in rewards programs, enhancing customer
      satisfaction and loyalty.
     Contributed to store sales by actively promoting rewards programs and effectively upselling products, resulting in
     increased revenue.

EDUCATION
Florida Career College - Miami                                                                         Margate, FL
Diploma, Medical Billing And Coding                                                                       Jul 2023

SKILLS
Empathy