| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Pompano Beach, FL
SUMMARY
Seasoned Remote Customer Service Representative with 7 years of experience, adept in technical troubleshooting and
workflow optimization, seeking a Remote Customer Service Representative role. Proven track record in enhancing
customer satisfaction and productivity in remote settings. Skilled in order management, billing accuracy, and issue
resolution.
WORK EXPERIENCE
five star call center Remote
Remote Customer Service Representative Feb 2020 - Jun 2024
Delivered high-caliber customer service in a remote capacity, adeptly managing inquiries and resolving issues
through phone, email, and live chat; upheld company standards by accurately processing transactions and
documenting interactions in CRM, contributing to the achievement of key performance indicators such as average
handle time and customer satisfaction.
Iqor Remote
Customer Service Dec 2021 - Jul 2022
Resolved complex technical device issues and managed customer orders and billing with a high degree of accuracy.
Elevated customer satisfaction through the provision of prompt and effective resolution of concerns, placing a
strong emphasis on client priorities.
Boosted team productivity by 20% through the implementation of optimized workflow and task management
processes, contributing to increased operational efficiency.
FedEx Pompano Beach, FL
Package Handler Nov 2019 - Feb 2020
Ensured inventory precision by proficiently utilizing scanning tools and maintaining detailed records.
Improved workflow by swiftly addressing conveyor obstructions and organizing shipments for secure delivery.
Sitel Pompano Beach
Customer Service Oct 2018 - May 2019
Delivered exceptional client support, successfully implementing strategies that minimized delivery damages and
fostered customer loyalty.
Boosted e-commerce revenue by actively promoting exclusive promotions and improved team efficiency, resulting
in a 20% uptick in productivity.
Starbucks Coral Springs, FL
Barista Apr 2017 - May 2018
Delivered high-quality customer service, maintaining a positive atmosphere and managing efficient workflow
during peak hours to ensure customer satisfaction.
Enhanced customer experience by promptly addressing concerns, contributing to team member development
through training, and ensuring a clean and welcoming environment.
Panera Bread Deerfield Beach, FL
Cashier Sep 2016 - May 2018
Accurately processed various payment transactions, maintaining high levels of accuracy and efficiency.
Provided customer assistance, including item location and enrollment in rewards programs, enhancing customer
satisfaction and loyalty.
Contributed to store sales by actively promoting rewards programs and effectively upselling products, resulting in
increased revenue.
EDUCATION
Florida Career College - Miami Margate, FL
Diploma, Medical Billing And Coding Jul 2023
SKILLS
Empathy
|
